Veterinary Receptionist (Care Coordinator)

PetVet Care Centers; Redondo Beach (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Discounts

Calm app and mental wellbeing support

Career development resources

Job summary

Animal Hospital of Redondo Beach, part of PetVet Care Centers, is seeking a Veterinary Receptionist/Care Coordinator to deliver outstanding client service and seamless hospital operations in a fast-paced veterinary setting.

The role emphasizes front-desk support, appointment scheduling, billing, and basic client education, with emphasis on compassionate communication and teamwork in a culture of care.

Qualifications

• Demonstrates ability to provide great customer service in a courteous, prompt, and efficient manner.
• Ability to multitask and pay close attention to details.
• Willing to train the right candidate.
• Flexible with scheduling, including some weekends and holidays.

Responsibilities

• Provides excellent customer service in person, over the phone, and in high-stress situations.
• Manages lobby flow, schedules appointments, and addresses owner concerns.
• Assists with medication pickups and service inquiries.
• Inputs data in practice management software and handles billing tasks.

Skills

Customer Service

Communication

Energy & Productivity

Flexibility

Administrative Ability

Dependability

Team orientation

Organization & Detail

Time Management

Education

High school diploma or GED

Job description

PetVet Care Centers' Animal Hospital of Redondo Beach is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Located in a vibrant coastal community, Animal Hospital of Redondo Beach in California provides full-service care with a strong emphasis on client communication and preventative medicine. Our collaborative team creates a supportive and engaging work environment.

Why Join Us:

• Make a Meaningful Difference: Help set the tone for each pet’s treatment experience while providing comfort and peace of mind to their families.
• Supportive Team Environment: Work alongside a collaborative, compassionate team dedicated to providing exceptional care to pets in need.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Willing to train the right candidate
• Knowledge of clerical procedures such as alphabetizing files and records
• Ability to provide great customer service in a courteous, prompt, and efficient manner
• Ability to perform cashier duties accurately
• Ability to multitask and pay close attention to details
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Preferred Skills (Nice to Have)

• Customer Service: Displays a desire to provide outstanding services and exceed customer expectations
• Communication: Uses effective and appropriate methods of interacting with others
• Energy and Productivity: Completes tasks quickly and thoroughly without prompting
• Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively
• Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
• Dependability: Demonstrates responsibility in completing all job tasks
• Team orientation: Works cooperatively with the team to address tasks and accomplish goals
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents
• Time Management: Manages time and prioritizes work tasks effectively

Schedule: Tuesday–Friday, 9:30 AM–5:30 PM, and Saturday, 7:00 AM–3:00 PM; full availability is preferred, but partial availability may be considered, with Saturdays required.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range: $18—$20 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.