Overnight Veterinary Receptionist (Care Coordinator) - Cascade Veterinary Referral Center

PetVet Care Centers; Tigard (OR); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Insurance

Parental Leave

401k

Pet discounts

Wellbeing support

CE stipends

Relief fund

Culture & resources

Job summary

PetVet Care Centers' Cascade Veterinary Referral Center in Tigard, Oregon is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team. This role combines frontline client service with essential administrative support to ensure smooth patient flow and exceptional care for every pet and client.

The ideal candidate delivers warm, professional service in high-energy settings, with at least 1+ years in veterinary medicine preferred and a high school diploma or GED.

Qualifications

• Excellent customer service skills.
• 1+ years of experience in veterinary medicine preferred.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Calm under pressure

Communication

Education

High school diploma or GED

Job description

PetVet Care Centers' Cascade Veterinary Referral Center is currently seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Cascade Veterinary Referral Center in Tigard, Oregon, Specialty and Referral; we believe that individualization meets performance. Our mission is to be a trusted, always-available resource for our community—providing care grounded in empathy, expertise, and collaboration. We are in an exciting stage of growth and are looking for dedicated individuals who want to grow with us. Our team is committed to fostering an environment where every member’s skills are nurtured and developed, empowering us to deliver exceptional, compassionate care to every patient and client we serve.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• 1+ years of experience in veterinary medicine preferred.

Schedule: Three12's - Schedule will be variable based on hospital needs. Weekends and holidays as needed.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18.90 — $24 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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