Veterinary Receptionist/Assistant

Vetcor; New Fairfield (CT); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance

Paid parental leave

Uniform allowance

Job summary

New Fairfield Animal Hospital is seeking a Veterinary Receptionist and Assistant to join a 3-doctor practice in a supportive, growth‑oriented environment. You will handle front desk duties, assist with patient care, and help educate clients on preventive care.

A positive attitude and teamwork are essential for success. The role offers a predictable 4-day work week with rotating Saturdays, no night shifts, and benefits focused on wellness and professional development.

Qualifications

• Strong communication and client service skills.
• Compassionate, empathetic approach toward clients and patients.
• Positive attitude and willingness to learn.
• Ability to multitask and stay organized in a busy environment.
• Team-oriented mindset and willingness to help others.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer phones, route calls, and respond promptly to voicemails.
• Schedule appointments on a multi-doctor calendar.
• Check patients in/out, collect payments, and process invoices.
• Educate clients on preventive care and hospital policies.
• Assist veterinarians during exams, treatments, and procedures.

Skills

Communication

Customer service

Multitasking

Teamwork

Education

Veterinary technician license welcomed (not required)

Tools

In-house lab testing equipment

Job description

Who We Are

New Fairfield Animal Hospital is Hiring a Veterinary Receptionist and Assistant!

Position Details

Role: Veterinary Receptionist and Assistant

Status: Full-Time

Salary: Negotiable and based on experience

Schedule: Predictable 4-day work week with rotating Saturdays; no night shifts and one-hour lunch breaks

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state veterinary technician license reimbursement, VTNE exam fee reimbursement, professional development opportunities, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

At New Fairfield Animal Hospital, we believe the best veterinary medicine starts with a supportive, positive team culture. Our three-doctor small animal practice is built on collaboration and compassion, and every team member is valued and encouraged to grow.

From wellness visits and vaccines to laparoscopic procedures, orthopedics, and dentistry, every day brings something new to learn. We’re looking for a friendly, motivated Veterinary Receptionist and Assistant who enjoys helping both people and pets. Whether you’re welcoming clients at the front desk or supporting patient care in the treatment area, you’ll play an important role in creating a great experience for everyone.

Why You’ll Love It Here

• Predictable scheduling. A 4-day work week with no night shifts and every other Saturday off.
• Real breaks. One-hour lunch breaks to recharge during the day.
• The best of both worlds. As a Veterinary Receptionist and Assistant, you’ll build skills at the front desk and in the treatment area.
• Mentorship and training. Every Veterinary Receptionist and Assistant gets hands‑on training from experienced teammates, with continuing education encouraged.
• A team that celebrates. Holiday lunches, birthday celebrations, outings, games, and team events.
• Be yourself. A culture where positivity, empathy, and teamwork truly matter.

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls, and respond promptly to voicemails
• Schedule appointments, rechecks, and recommended services on a multi-doctor calendar
• Check patients in and out, collect payments, and process invoices
• Communicate hospital policies, pricing, and services, and educate clients on preventive care and next steps
• Handle client concerns with empathy and professionalism
• Assist veterinarians during exams, treatments, and procedures
• Obtain patient histories, vitals, and assessments
• Perform in-house lab testing, including CBC/chemistry, urinalysis, cytology, and fecal testing
• Feed, walk, and care for hospitalized patients
• Maintain accurate patient records and medical charts
• Keep the front desk, lobby, kennels, and treatment areas clean and organized

Responsibilities may vary based on hospital needs as well as your experience, training, certifications, credentials, and assigned responsibilities.

What You’ll Bring

• Strong communication and client service skills
• A compassionate, empathetic approach toward clients, patients, and coworkers
• A positive attitude and willingness to learn
• Ability to multitask and stay organized in a busy environment
• A team‑oriented mindset and willingness to both ask for and offer help
• Attention to detail and a commitment to high‑quality patient care
• A genuine passion for veterinary medicine and teamwork
• Availability for rotating Saturdays
• Ability to stand for extended periods and lift [Weight] lbs with assistance
• Veterinary technician licensure is welcomed but not required

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short‑and‑long‑term disability, legal plan, and employee, spouse, and child‑dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State veterinary technician license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of New Fairfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.