Veterinary Receptionist - Anderson, IN

South Anderson Veterinary Clinic; Anderson (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Four-day workweek

401(k) matching

Tuition support

Referral bonus program

Pet discounts

Health insurance

Paid time off

Job summary

South Anderson Veterinary Clinic is seeking a friendly Customer Service Representative (Veterinary Receptionist) to be the first contact for clients and their pets. This full-time role emphasizes warm, professional interactions, front-office organization, and supporting efficient hospital workflow.

You will help clients feel informed and cared for during every visit, while collaborating with doctors and staff to maintain a welcoming environment and high-quality client service.

Qualifications

• High school diploma required; associate’s or bachelor’s degree preferred.
• Minimum two years of office, customer-service, or patient-relations experience preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask and stay organized in a busy environment.
• Comfort with Windows-based software and veterinary practice-management systems.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Answer a multi-line phone system, prioritizing and directing calls appropriately.
• Schedule appointments to optimize doctor and staff time.
• Check clients and patients in and collect information and payments.
• Maintain accurate client and patient data in the practice-management system.
• Collaborate with doctors and staff to keep the hospital running smoothly.

Skills

Verbal communication

Interpersonal skills

Customer service

Problem-solving

Multitasking

Data entry

Windows-based software

Front desk coordination

Education

High school diploma

Associate’s or bachelor’s degree preferred

Tools

Practice-management software

Windows OS

Job description

Who we are:

South Anderson Veterinary Clinic is Hiring a Customer Service Representative!

Position DetailsRole: Customer Service Representative (Veterinary Receptionist)Status: Full-timeSalary: Competitive and based on experienceSchedule: Four-day workweek with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Four-day workweeks, six paid holidays, an Employee Assistance Program, and an employee discount program

Are you passionate about animals and dedicated to providing outstanding customer service? South Anderson Veterinary Clinic may be the perfect place for you.

We're looking for a friendly, compassionate Customer Service Representative to serve as one of the first points of contact for our clients and their pets. In this role, you'll help create a welcoming experience while keeping the front office organized, supporting an efficient hospital workflow, and helping clients feel informed and cared for throughout every visit.

At South Anderson Veterinary Clinic, we strive to live our values of Respect, Education, Compassion, and Honesty every day—with our clients, our patients, and one another. Our goal is to help pets and their families enjoy more quality days together, and every member of our team plays an important role in making that possible.

Why You'll Love It Here

• Four-day workweek that supports a healthy work-life balance
• Supportive, team-oriented environment where collaboration matters
• Workplace culture built around Respect, Education, Compassion, and Honesty
• Opportunities to learn, grow, and strengthen your veterinary knowledge
• Meaningful relationships with clients and the pets they love
• A role where your communication and problem-solving skills make a difference every day
• Leadership that values excellent client service and teamwork

What You'll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer a multi-line phone system while assessing, prioritizing, and directing calls appropriately
• Schedule appointments to support efficient use of doctor and staff time
• Check clients and patients in and collect accurate, pertinent information
• Confirm upcoming appointments according to hospital protocols
• Check clients and patients out and collect payments at the time of service
• Schedule follow-up appointments as needed
• Maintain accurate client and patient information within the practice-management system
• Respond to client questions and help resolve concerns professionally
• Maintain a clean, organized, and welcoming reception area
• Support day-to-day front-office operations and administrative tasks
• Collaborate with doctors, technicians, assistants, and fellow CSRs to keep the hospital running smoothly

What You'll Bring

• Genuine love for animals and the people who care for them
• Excellent verbal communication and interpersonal skills
• Strong customer-service and problem-solving abilitiesPositive attitude and willingness to learn
• Ability to multitask and stay organized in a busy environment
• Comfort using Windows-based computer software and learning a veterinary practice-management system
• Accurate and efficient data-entry skills
• Ability to work independently while remaining a collaborative team player
• Adaptability and willingness to support evolving hospital policies and processes
• Confidence handling client concerns and resolving conflict professionally
• High school diploma required; associate's or bachelor's degree preferred
• Two years of office, customer-service, or patient-relations experience preferred

Physical Requirements

• Ability to remain active throughout the day, including walking, standing, bending, and squatting
• Ability to lift up to 40 pounds
• Comfort working around animals of varying sizes and temperaments

The Extras You’ll Actually Feel

• A team that values kindness, communication, and mutual respect
• A four-day schedule that gives you more time outside the hospital
• Opportunities to continue building your customer-service and veterinary knowledge
• A workplace where your role in the client experience is genuinely important
• The satisfaction of helping pets and their families enjoy more quality days together

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at South Anderson Veterinary Clinic and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.