Veterinary Receptionist

National Veterinary Associates; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global pet care organization dedicated to improving the lives of pets and their owners. This role focuses on delivering exceptional client experiences while managing appointments and client information. You'll be part of a supportive community that empowers you to grow professionally, with access to mentorship and career advancement opportunities. The organization values your contributions and offers a comprehensive benefits program, ensuring a fulfilling work-life balance. If you're passionate about animal care and client service, this position is a perfect fit for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Time Off

Qualifications

• Minimum of 6 months job-related experience required.
• Strong customer service skills are essential for success.

Responsibilities

• Provide excellent client experience and handle payments.
• Schedule appointments and manage client information.

Skills

Client Communication

Customer Service

Appointment Scheduling

Document Management

Education

High School Diploma or equivalent

Tools

Business Operations Software

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required. Pay range $14-$16/hour based on experience.

About National Veterinary Associates

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

Benefits

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employment

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.