Veterinary Receptionist

Carevet; Village of Freeville (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Continuing education

Mental health support

Job summary

Adana Veterinary Clinic in Freeville, NY is hiring a Full-Time Veterinary Receptionist / Client Service Representative. Pay ranges from $18–$21 per hour, with 35–38 hours weekly, Monday–Friday. You will greet clients and pets, schedule appointments, process payments, and maintain records in a fast-paced clinic.

Prior veterinary experience is required and teamwork is essential. We offer competitive benefits including health insurance, PTO, 401(k), and continuing education opportunities to support

Qualifications

• Previous veterinary hospital or reception experience required.
• Excellent customer service and communication skills.
• Strong computer skills and ability to learn new software.
• Typing speed of at least 60 WPM (60–70 WPM preferred).
• Familiarity with veterinary terminology and basic preventive care.
• Organizational skills and ability to multitask in a fast-paced setting.
• Positive attitude, dependable work ethic, and teamwork.
• Love of animals and compassionate client care.
• Competitive pay starting at $18–$21 per hour.
• Medical, dental, and vision insurance; PTO; 401(k).

Responsibilities

• Welcome clients and their pets warmly and professionally.
• Answer phone calls and manage appointments, email, and text communications.
• Check clients in/out, prepare invoices, and process payments.
• Maintain accurate client and patient records.
• Communicate veterinary recommendations and discharge instructions clearly.
• Answer questions about services, policies, products, and pet care.
• Support the veterinary team with administrative tasks.
• Keep reception and waiting areas clean and welcoming.

Skills

Reception experience

Customer service

Computer skills

Typing 60 WPM

Vet terminology

Multitasking

Teamwork

Love of animals

Job description

Full-Time Veterinary Receptionist / Client Service Representative

Adana Veterinary Clinic | Freeville, NY

Pay: $18–$21 per hour, depending on experience

Schedule: 35–38 hours per week, Monday–Friday

At Adana Veterinary Clinic, we believe great medicine starts with a great team. We’re dedicated to providing exceptional veterinary care and outstanding client service in a welcoming, supportive environment. Our motto, “Care, Comfort, and Compassion for Pets,” guides everything we do.

We’re seeking a friendly, professional, detail-oriented Veterinary Receptionist / Client Service Representative with prior veterinary hospital experience to join our team.

As the first point of contact for our clients, you’ll play an essential role in creating a positive experience for pets and their people. The ideal candidate is an excellent communicator, comfortable with technology, organized, and able to thrive in a busy veterinary practice.

Key Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer phone calls and manage appointment scheduling, email, and text communications.
• Check clients in and out, prepare invoices, and process payments.
• Maintain accurate client and patient records.
• Communicate veterinary recommendations and discharge instructions clearly and accurately.
• Answer questions about clinic services, policies, products, and general pet care.
• Support the veterinary team with administrative tasks as needed.
• Keep the reception and waiting areas clean, organized, and welcoming.

Qualifications

• Previous veterinary hospital or veterinary reception experience required.
• Excellent customer service and communication skills.
• Strong computer skills and the ability to learn new software efficiently.
• Typing speed of at least 60 words per minute; 60–70 WPM preferred.
• Familiarity with veterinary medical terminology and basic preventive care.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• A positive attitude, dependable work ethic, and commitment to teamwork.
• A genuine love of animals and an understanding of the importance of compassionate client care.
• Competitive pay starting at $18–$21 per hour, based on experience.
• Medical, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) with employer match.
• Free continuing education opportunities.
• Mental health support.
• Additional benefits and perks.