Veterinary Receptionist

Western Veterinary Partners; Troutdale (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

A veterinary clinic in Troutdale, Oregon, is seeking a Client Service Representative to be the first point of contact for clients. The role involves managing appointments, ensuring excellent customer service, and supporting a welcoming atmosphere. Ideal candidates will have experience in client service and a commitment to teamwork.

Benefits

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off

Personal pet discount

Uniform allowance

Qualifications

• 3+ years of client service experience.
• Previous veterinary experience is highly desired.
• Detail-oriented and excellent at multi-tasking.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service while multi-tasking.
• Process financial transactions and answer inquiries.

Skills

Client communication

Scheduling appointments

Financial transactions

Handling multiple phone lines

General hospital cleaning

Job description

Paws & Claws Pet Medical Center is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time benefits and compensation**:

• Compensation: $18 - $22 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 3+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Client communication
  • Scheduling appointments
  • Financial transactions
  • Handling multiple phone lines
  • General hospital cleaning

Nestled in the heart of Troutdale, Oregon, Paws and Claws Veterinary Clinic is committed to delivering exceptional care for pets in a compassionate and welcoming atmosphere. With a team of skilled veterinarians and dedicated staff, they offer a comprehensive range of services tailored to the unique needs of each furry friend. From routine check-ups to specialized treatments, Paws and Claws Veterinary Clinic prioritizes the health and happiness of pets while building lasting relationships with their owners.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.