Veterinary Receptionist

Caring Hands Animal Hospital - Clarendon; Virginia (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding

Mentorship

Professional development

Employee pet discount

Job summary

Olde Towne Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team. You will greet clients, manage a multi-line phone system, process payments, and schedule appointments, all while delivering compassionate service in a veterinary setting.

We offer onboarding and training, a comprehensive benefits package, and opportunities for professional development. A strong affinity for animals and excellent communication are essential for success in this fast-paced environment.

Qualifications

• Minimum 1 year of front desk or customer service experience in a medical, dental, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary clinic terminology or PIMS software is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk in a professional, welcoming manner
• Answer and manage a multi-line telephone system; direct calls and inquiries about scheduling and services
• Perform client check-out, including payment processing and scheduling future appointments
• Provide composed and compassionate customer service to clients in distress regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system
• Communicate effectively with clinical staff to relay messages and support daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Front desk

Appointment scheduling

Organizational skills

Microsoft Office

Punctuality

Teamwork

Animal empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team.

This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary:

$22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday. Alternating Saturday shifts from 8:00 a.m. to 5:00 p.m. are required.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Olde Towne Animal Hospital

Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority. Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective.

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