Veterinary Receptionist

Superior Animal Hospital & Boarding Suites; Superior (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Mentorship program

Professional development

Job summary

Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Front desk

Communication

Conflict resolution

Active listening

Job description

Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance


• Paid time off and a 401(k) plan for full-time employees


• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology


• Professional development opportunities

Salary

$17 - $18 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule

This is a full-time position consisting of four 10-hour shifts per week, with one set day off each week. Monday through Thursday shifts are 7:30 AM–6:00 PM, and Friday shifts are 7:30 AM–5:00 PM. Occasional Saturday shift from 9 am – 12 pm.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner


• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information


• Perform client check-out, including payment processing, posting charges, and scheduling future appointments


• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health


• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training


• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations


• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment


• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution