Veterinary Receptionist

SUFFIELD VETERINARY HOSPITAL; Suffield (CT); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Suffield Veterinary Hospital in Suffield, CT, is seeking a full-time Front-Desk Receptionist to be the first point of contact for our clients and their pets. The role emphasizes customer service in a fast-paced veterinary practice and a passion for animal care.

You will greet clients, process sign-ins, handle payments, schedule appointments, and answer calls while maintaining a calm, professional demeanor. Training is available for the right candidate eager to join a supportive team.

Qualifications

• Experience as a veterinary receptionist or medical office assistant is preferred, but training is available.
• Strong organizational and multitasking abilities are essential.
• Maintain a calm, professional and positive demeanor with clients.

Responsibilities

• Greet clients and their pets, sign in and escort to exam rooms.
• Process payments and schedule future appointments.
• Answer calls for appointments, inquiries, refills and reminders.
• Understand vaccination protocols, basic lab tests and veterinary terms.
• Help maintain a clean, organized front desk to ensure a positive client experience.

Skills

Customer service

Organization

Multitasking

Calm demeanor

Job description

Suffield Veterinary Hospital is hiring a full-time Front-Desk Receptionists tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $18-$19.50 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full time position. Saturdays are required.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred, but we're willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Suffield Veterinary Hospital

Suffield Veterinary Hospital in Suffield, CT, is dedicated to providing high-quality veterinary care with compassion and personalized service. Their team treats each pet as their own, focusing on wellness exams, vaccinations, dentistry, surgery, and more, including care for exotic animals. They emphasize a welcoming environment and offer resources like online pharmacy access and a pet portal for clients.