Veterinary Receptionist New Suffield, CT

Suffield Vet; Suffield (CT); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Suffield Veterinary Hospital in Suffield, CT is hiring a full-time Front-Desk Receptionist to be the first contact for clients and their pets. You will greet clients, manage appointments and payments, and support the front desk with a courteous, efficient service focused on animal care.

We offer benefits, paid time off, a 401(k) plan, and a pet discount, making it a welcoming place to grow with the team while supporting busy veterinary visits.

Qualifications

• Previous experience as veterinary receptionist or medical office assistant preferred but training available.
• Strong organizational and multitasking abilities required.
• Maintain a calm, professional, and positive demeanor at all times.

Responsibilities

• Greet clients and their pets, manage sign-in, confirm details, and escort to exam rooms.
• Process payments, handle product sales, and schedule future appointments.
• Answer calls for appointments and inquiries; make reminder calls as needed.
• Understand common vaccinations, basic lab tests, and veterinary terminology.
• Help keep the front desk clean and organized for a positive client experience.

Skills

Strong organizational skills

Multitasking abilities

Calm professional demeanor

Job description

Suffield Veterinary Hospital is hiring a full-time Front-Desk Receptionists tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $18-$19.50 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full time position. Saturdays are required.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred, but we're willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Suffield Veterinary Hospital

Suffield Veterinary Hospital in Suffield, CT, is dedicated to providing high-quality veterinary care with compassion and personalized service. Their team treats each pet as their own, focusing on wellness exams, vaccinations, dentistry, surgery, and more, including care for exotic animals. They emphasize a welcoming environment and offer resources like online pharmacy access and a pet portal for clients.