Veterinary Receptionist

Dutch Fork Animal Hospital; Ballentine (SC); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Teladoc access

Job summary

Dutch Fork Animal Hospital in Irmo, SC is seeking a friendly receptionist to join our team of seven DVMs. You will manage a multi-line phone system, greet clients, and coordinate appointments while upholding compassionate care.

This role emphasizes accurate medical records, smooth billing, wellness education, and a calming presence for clients. We offer comprehensive benefits and opportunities for growth within Mission Pet Health.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure seamless care coordination: maintain medical records, manage appointments, and handle transactions.
• Advocate for pet health: educate clients on preventative care and hospital services.
• Be a calming presence for clients, treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software experience

Tools

Veterinary software

Job description

Dutch Fork Animal Hospital, located in the welcoming community of Irmo, South Carolina, has served pets and their families since 1986. We believe in providing comprehensive care where every pet is treated like our own, a commitment reflected by our excellent 4.8-star Google rating. When you join our dedicated team of seven DVMs, you are stepping into a supportive environment built on trust and clinical excellence. We are looking for passionate individuals ready to partner with us in continuing this legacy of trusted community healthcare, offering you the opportunity to do your best work every day.As a valued teammate at Dutch Fork, you benefit from being part of a larger network dedicated to ensuring your professional success and growth. We prioritize providing our teammates with the necessary support systems, including educational resources and mentorship, designed to help you reach your professional aspirations, whether that involves pursuing specialized skills or moving into a leadership role. This supportive structure ensures that every member of the team has the stability and tools required to succeed in a busy, high-quality practice.Our commitment to high-quality medicine includes robust offerings in Wellness and Prevention, Testing and Diagnostics, and Advanced Care, complemented by thorough Surgical Procedures and crucial Pet Emergency services. For complex cases, our veterinarians have immediate access to internal specialty consultations and cutting-edge resources provided by our network, ensuring that you can offer the most comprehensive care options possible to your patients. This focus on strong internal medicine and accessible consultation means you are always prepared to meet the varied needs of our community‚Äôs pets.Irmo, SC offers a wonderful blend of suburban comfort and access to the dynamic culture of the midlands. Located just outside Columbia, Irmo is known for its family-friendly atmosphere and lakeside living near Lake Murray, providing abundant opportunities for outdoor recreation and relaxation. This location offers a lower cost of living while still giving you access to all the amenities, dining, and educational opportunities you would expect from a growing South Carolina community, making it an ideal place to establish professional roots and enjoy a high quality of life.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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