Veterinary Receptionist

Willowrun Veterinary Hospital; Smithfield (NC); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

Willowrun Veterinary Hospital in Smithfield, North Carolina, is hiring a part-time front-desk receptionist to be the first contact for our clients and their pets. You will greet clients, schedule appointments, and assist in daily clinic operations, ensuring a friendly and professional atmosphere.

We seek a customer-service focused individual with veterinary or medical office experience, strong organizational skills, and the ability to multitask in a fast-paced setting.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm details, and escort to exam rooms.
• Handle payments, process cards, and schedule future appointments with accurate records.
• Answer calls for appointments, inquiries, refills, and reminders; make outbound calls as needed.
• Understand basic vaccination protocols, common lab terms, and general pet care terminology.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Multitasking

Job description

Receptionist

Salary: $15-$16 dollars an hour dependent on skills and experience

Schedule: Part-Time, Afternoons and Rotating Saturdays

Willowrun Veterinary Hospital is hiring a part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Willowrun Veterinary Hospital

Named the "Best Veterinary Hospital" in the 2023 Best of Johnston County awards, Willowrun Veterinary Hospital is a place where compassion, love of animals, and community meet. We are located in the town of Smithfield, North Carolina, and stand as Johnston County's oldest veterinary hospital. We are also one of the longest accredited American Animal Hospital Association facilities in the country, a badge we proudly wear.