Veterinary Receptionist

BluePearl Vet, LLC; Conshohocken (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

Une grande entreprise vétérinaire recherche un Réceptionniste Vétérinaire pour fournir un service à la clientèle exceptionnel dans un environnement de soins intensifs. Le candidat idéal doit être capable de gérer des situations émotionnelles tout en offrant un soutien et une compassion lors des interactions avec les clients. Les candidats bénéficieront d'opportunités de formation, d'assurances pour animaux de compagnie, et d'un environnement de travail soucieux de la diversité.

Benefits

Assurance pour animaux de compagnie

Réductions sur traitements et procédures

Sessions de formation gratuites

Accès à BluePearl University

Qualifications

• Expérience en service à la clientèle est essentielle.
• Capacité à gérer des situations émotionnelles.
• Doit rester calme et compatissant.

Responsibilities

• Accueillir chaleureusement les clients et établir un contact visuel amical.
• Écouter avec compassion et répondre aux demandes des clients.
• Évaluer les besoins des clients et l'état des animaux à leur arrivée.

Skills

Service à la clientèle

Compassion

Communication claire

Job description

BluePearl Pet Hospital is hiring for a Veterinary Receptionist!

• Are you an excellent customer service professional?

• Do you offer guidance, comfort, and support?

• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shifts: Day, (10:00AM – 10:00PM), Thursday-Saturday

At BluePearl Pet Hospital, our Veterinary Receptionists are vital to the success of our hospital. You will be the first BluePearl Associate that clients see, ensuring they receive the care and attention they need. You must be able to remain calm and compassionate in emotional and challenging situations.

Responsibilities of a Veterinary Client Service Representative include:

• Greeting clients warmly and making friendly eye contact upon entry.

• Offering a friendly smile, strong eye contact, and an approachable demeanor.

• Listening compassionately to clients.

• Speaking clearly, slowly, and calmly in person and over the phone to ensure understanding.

• Assessing each client’s needs and the pet’s condition upon arrival.

• Determining emergency priority status.

• Responding to non-patient calls or visitors and directing them appropriately.

• Confirming appointments in advance and providing accurate preparation instructions.

• Offering emotional support and resources to grieving clients discreetly and compassionately.

• Handling pet remains with complete, accurate, and compassionate processes.

Why choose BluePearl?

• We are passionate about pets. We offer Trupanion pet insurance and discounts on treatments, procedures, and food for our associates.

• We support growth and development. Our technicians progress through levels based on skills and experience. We focus on developing our staff into leaders through talent development programs and leadership workshops. As part of Mars Veterinary Health, our associates have numerous career advancement opportunities.

• We prioritize continuous learning. We provide an annual education allowance, free training sessions, our own BluePearl University, and access to over 2,000 medical journals.

• We have a regional licensed social worker available to provide guidance and tips on maintaining a healthy lifestyle in a fast-paced emergency and specialty care environment.

• We foster a family-like culture, emphasizing teamwork and remarkable pet care to lead the industry.

BluePearl is committed to diversity and equal opportunity. We consider all applicants without regard to race, color, national origin, religion, sex, age, disability, and other protected characteristics. Accommodation requests are available during the application process. We are a drug-free workplace.