Overnight Veterinary Receptionist

BluePearl Vet, LLC; Conshohocken (Montgomery County); On-site; USD 35,000 - 45,000; Full time

Job summary

BluePearl Vet, LLC, un hôpital vétérinaire renommé, recherche un Réceptionniste Vétérinaire de Nuit pour assurer un service chaleureux et attentionné aux clients. Ce rôle crucial nécessite de rester calme et compatissant face à des situations émotionnelles. L'hôpital met l'accent sur le développement personnel avec des opportunités d'apprentissage continu, un salaire compétitif, et des valeurs de travail d'équipe.

Benefits

Assurance animale Trupanion

Réductions sur les traitements et aliments pour animaux

Formation continue via BluePearl University

Accès à plus de 2 000 revues médicales

Qualifications

• Professionnel du service à la clientèle avec une forte capacité à gérer des situations émotionnelles.
• Compétences en communication claires et patientes sont essentielles.

Responsibilities

• Accueillir les clients chaleureusement et évaluer leurs besoins et ceux de leurs animaux.
• Gérer les appels entrants et les rendez-vous.
• Offrir un soutien émotionnel aux clients en deuil.

Skills

Service client

Compassion

Communication

Job description

BluePearl Pet Hospital is hiring for an Overnight Veterinary Receptionist!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shifts: Overnight, 6:00PM – 6:00AM, Thursday-Saturday

At BluePearl Pet Hospital, our Veterinary Receptionists are essential to our hospital’s success. You will be the first BluePearl associate that clients see, ensuring they receive the care and attention they need. You must be able to remain calm and compassionate in emotionally challenging situations.

As a Veterinary Client Service Representative:

• Greet clients warmly and make eye contact when they enter the hospital.
• Maintain a friendly smile, strong eye contact, and approachable demeanor.
• Listen compassionately to clients.
• Speak clearly, slowly, and calmly both in person and on the phone.
• Assess clients’ needs and pet conditions immediately upon arrival.
• Determine emergency severity and respond accordingly.
• Respond to non-patient calls, connecting visitors to appropriate team members.
• Confirm appointments in advance and provide accurate preparation information.
• Offer emotional support and resources to grieving clients discreetly.
• Handle pet remains with compassion, ensuring a respectful process.

Why BluePearl?

• We are passionate about pets, offering Trupanion pet insurance and discounts on pet treatments, procedures, and food for our staff.

• We support your growth through skill-based leveling, leadership development, and career advancement opportunities within Mars Veterinary Health.

• We emphasize continuous learning with annual education allowances, free training sessions, our own BluePearl University, and access to over 2,000 medical journals.

• We have a licensed social worker available to provide guidance on maintaining a healthy lifestyle in a fast-paced emergency and specialty care environment.

• We foster a family-like culture, believing in teamwork to lead the industry with remarkable pet care.

BluePearl is committed to diversity and equal opportunity. We consider all applicants without discrimination based on race, color, national origin, religion, sex, age, disability, genetic information, marital status, citizenship, sexual orientation, gender identity, veteran status, or other protected characteristics. Accommodations are available upon request during the application process. We are a drug-free workplace.