Veterinary Receptionist

Jobtailor; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Seattle is seeking a friendly receptionist to manage calls, schedule appointments, and maintain accurate patient records in a fast-paced veterinary setting. The role emphasizes front desk duties, cash handling, and client education about Care Companion Plans and the online pharmacy tools, while collaborating closely with the veterinary team to streamline patient flow.

Ideal candidates will have a high school diploma and 1+ year of customer service experience, plus comfortable

Qualifications

• High School Diploma or Equivalent.
• 1+ years of customer service experience, preferably in a fast-paced environment.
• 1+ years of computer experience (typing, email, software).

Responsibilities

• Convert incoming calls into scheduled appointments
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs
• Promote the practices Care Companion Plans and services during calls
• Perform weekly proactive reminder phone calls to clients
• Administer receptionist duties, including patient intake and discharge
• Facilitate client education and utilization of client-facing online pharmacy
• Handle cashier duties, including reconciling the cash drawer daily
• Maintain accurate medical charts for all patients
• Work closely with the veterinary team to streamline patient flow

Skills

Customer service

Appointment scheduling

Cash handling

Typing

Email communication

Patient intake

Patient discharge

Client education

Education

High School Diploma or equivalent

Tools

Online pharmacy software

Job description

• As the first point of contact, convert incoming calls into scheduled appointments
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs
• Promote the practices Care Companion Plans and services during calls
• Perform weekly proactive reminder phone calls to clients
• Administer essential receptionist duties, including patient intake and discharge
• Facilitate client education and utilization of client-facing online pharmacy
• Handle cashier duties, including reconciling the cash drawer daily
• Maintain accurate medical charts for all patients
• Work closely with the veterinary team to streamline patient flow

Requirements

• High School Diploma or equivalent
• 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment
• 1+ years of experience working with computers (typing, email, other software)

Core Competencies

Demonstrates strong customer service skills with a focus on appointment scheduling and client communication. Proficient in managing patient intake and discharge processes while maintaining accurate medical records.

Highest-signal resume keywords

• Customer Service Experience
• Appointment Scheduling
• Medical Chart Maintenance
• Cash Handling
• Client Education

ATS Optimization Keywords

Hard Skills

• Typing
• Email Communication
• Patient Intake
• Patient Discharge
• Cash Drawer Reconciliation

Soft Skills

• Effective Communication
• Client Needs Management
• Proactive Engagement

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Veterinary Services
• Call Center Experience
• Front Desk Operations
• Fast-Paced Environment

Tools & Technologies

• Client-Facing Online Pharmacy Software