Veterinary Receptionist

United Veterinary Care; San Francisco (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Headspace EAP

401K with company match

Team member discounts

Referral bonus

DailyPay on Demand

Job summary

Seven Hills Veterinary Hospital in San Francisco seeks a compassionate Client Care Representative to welcome clients and support our veterinary team. You will handle front desk duties, scheduling, invoicing, and basic data entry while ensuring a calm and informative experience for pet owners.

We value excellent communication, attention to detail, and the ability to handle stressful situations with empathy. Prior veterinary customer service is preferred, with opportunities to learn Veterinary

Qualifications

• Experience in a veterinary practice preferred but not required.
• Minimum two years of customer service experience.
• Familiarity with EVet hospital software.
• Computer experience (email, Word/Excel) for front desk tasks.
• Basic math skills for deposits and payments.
• Knowledge of veterinary terminology and effective client communication.
• Ability to distinguish emergency vs routine visits.
• Excellent communication with clients and team.
• Strong time management and multitasking abilities.
• Enthusiastic team player with a positive attitude.

Responsibilities

• Deliver exceptional customer service to pet owners in person and by phone.
• Admit patients ensuring weight and up-to-date information.
• Schedule, confirm appointments, and handle records and invoices.
• Process financial transactions accurately.
• Respond with compassion in stressful situations.
• Maintain a clean, stocked lobby and front office.
• Educate clients on wellness plans and products.
• Communicate with Nursing and Vet Team.
• Perform opening/closing procedures, end-of-day reports, deposits.
• Data entry for records and referrals.
• Distribute mail and route lab results to veterinarians.
• Opportunities to learn Veterinary Assistant skills.

Skills

Customer service

Communication

Time management

Multi-tasking

Veterinary terminology

Data entry

EVet software

Tools

EVet hospital software

Job description

Seven Hills Veterinary Hospital is seeking an empathetic and customer service-focused professional to join our growing family as a Client Care Representative.

Our progressive, multi-doctor practice has been helping pets in the Diamond Heights neighborhood in San Francisco since 2009. At Seven Hills Veterinary Hospital, our veterinary team is dedicated and well-trained, with a focus on client education to enhance the well-being of their furry family members. Being a Client Care Representative in a veterinary office takes a special person who loves helping humans and animals alike. You ensure our clients feel welcome, safe, and comfortable and are the first and last impression of our hospital. Our Client Care Representatives are invaluable hospital team members, and we treat them that way.

Essential Functions and Responsibilities:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Admit patients: ensuring that the patient is weighed, and all information is current
• Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
• Process financial transactions accurately
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked lobby and front office area
• Educate clients on wellness plans, food, and products sold in the waiting room
• Communicate effectively and efficiently with the Nursing and Vet Team
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

• One-year minimum experience in a veterinary practice preferred but not required
• Minimum two years of customer service experience required (retail, food and beverage, etc.)
• Familiarity with EVet hospital software preferred
• Computer experience (email usage, word/excel) required for using front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits and process payments utilizing credit card and check terminal
• Knowledge of veterinary terminology, situational understanding, and successfully communicating these situations with clients and the veterinary team.
• Ability to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient with time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, friendly, and positive professional attitude

Benefits and Perks:

• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months
• Team Member Discounts for Pet Care
• Referral Bonus Program
• DailyPay on Demand

We offer competitive salaries, range is $22-27/hour based on skills and experience.

Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care!

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.