Veterinary Receptionist - Berkeley, CA

Uvhberkeley; Berkeley (CA); On-site; USD 26,422 - 30,307; Full time

Benefits offered by this job

401(k) matching

Tuition support

Comprehensive medical coverage

Quarterly team bonuses

Employee discounts

Job summary

Uvhberkeley in Berkeley, California is hiring a Client Service Representative to provide exceptional customer service in a vibrant veterinary practice. This role is full-time and requires a positive attitude and strong organizational skills.

Responsibilities include client interactions, scheduling appointments, and managing patient records. Candidates should have customer service experience, preferably in a veterinary context, and the initiative to contribute to a collaborative team culture.

Benefits include competitive pay, health coverage, 401(k) matching, and paid time off.

Qualifications

• Prior customer service experience required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy.

Responsibilities

• Welcome clients and patients while providing exceptional customer service.
• Manage patient check‑in and check‑out processes.
• Schedule appointments for wellness visits and urgent care.
• Answer phones and assist clients with questions.

Skills

Customer service

Communication skills

Organizational skills

Basic computer proficiency

Education

High school diploma or GED

Bachelor's degree

Job description

University Veterinary Hospital is hiring a Client Service Representative!

Role: Client Service Representative (CSR) / Veterinary Receptionist

Status: Full-time

Salary: $19.18-$22.00, dependent upon experience

Schedule: 4-day work week; no nights or on-call shifts

Benefits Highlights

• Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
• Quarterly team bonuses, continuing education allowance, and uniform allowance
• Six paid holidays and an Employee Assistance Program

We are a team-oriented, five-doctor practice looking to add a Client Service Representative to our exceptional team. We believe in a "better together" philosophy and know that when we support, celebrate, and encourage one another, both our team members and patients thrive.

We are proud of the positive, collaborative culture we've built and are looking for someone who enjoys helping people, loves animals, and wants to be part of a hospital where learning, growth, and teamwork are valued every day.

What You’ll Do

• Welcome clients and patients while providing exceptional customer service
• Manage patient check‑in and check‑out processes
• Schedule appointments for wellness visits, surgeries, procedures, rechecks, and urgent care appointments
• Answer phones and assist clients with questions and hospital services
• Prepare and maintain patient records and charts
• Assist with prescription processing and client education regarding medication administration
• Process invoices, collect payments, and maintain accurate financial records
• Support over‑the‑counter product sales and client recommendations
• Maintain cleanliness and organization throughout the reception and waiting areas
• Assist with client communications, reminders, welcome packets, and hospital correspondence
• Support emergency intake communication and coordinate with hospital staff as needed
• Utilize practice management software and hospital systems efficiently and accurately

What Our Client Service Representatives Bring

• High school diploma or GED required; bachelor's degree preferred
• Prior customer service experience required; veterinary or medical office experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and professionalism
• Basic computer proficiency, including Microsoft Office and email applications
• Knowledge of veterinary products and services preferred
• Professional telephone etiquette and customer service skills
• Positive attitude and commitment to teamwork
• Ability to remain calm and compassionate during stressful situations

Diversity, equity, and inclusion are core values at University Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings.