Veterinary Receptionist

Southern Veterinary Partners; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading veterinary hospital as a Receptionist in San Antonio! You will manage client calls, bookings, and ensure a positive customer experience. The role offers a generous compensation package, including health benefits and the chance to play a vital role in a warm, community-focused environment.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

FREE doctor access via Teladoc

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Experience with veterinary software preferred.
• Excellent verbal and written communication skills required.
• Ability to manage stressful situations.

Responsibilities

• Schedule appointments and maintain client and pet records.
• Provide customer service and assist clients with inquiries.
• Handle financial transactions and maintain accurate balances.

Skills

Customer service

Communication

Organizational skills

Critical thinking

Tools

Veterinary software

Job description

Deerfield Animal Hospital is proud to call San Antonio home. As the seventh-largest city in the US, San Antonio boasts all the amenities of a major metropolis while managing to maintain a strong sense of community and small-town vibe in each neighborhood. There aren’t many places where you can explore historical landmarks, enjoy major zoos and amusement parks, catch an NBA game, and stroll around the world-renowned Riverwalk.

It’s our privilege to both live in San Antonio and work at Deerfield Animal Hospital. We not only practice cutting-edge medicine, but we also practice empathetic, quality care. Our clients are our neighbors, friends, and family—each deserving a consistent, personalized experience. We offer preventative medicine, ultrasound, in-house laboratory, radiology, dentistry, soft tissue and orthopedic surgery, boarding, internal medicine, and client education.

At Deerfield Animal Hospital, we believe that to offer the best to our clients we have to offer the best to our teammates. We take pride in creating a fun and dynamic workplace for our team and giving our employees the autonomy to pursue their individual strengths and interests. We also offer a generous compensation / benefits package, so our team knows they are appreciated and supported. Come join us!

As a Receptionist you will :

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office / business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
• Pay range of $12.35-$16.00 / hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24 / 7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).