Veterinary Receptionist

Quioccasin Veterinary Hospital; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Quioccasin Veterinary Hospital in Henrico, Virginia, is seeking a friendly receptionist to be the Director of First Impressions. You will greet clients, manage a multi-line phone system, and help coordinate care with accurate medical records and payment processing.

The role emphasizes excellent customer service, strong communication, organization, and teamwork. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is required to support

Qualifications

• Be the Director of First Impressions: greet clients, manage multi-line phone system, and reflect compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep hospital operations smooth.
• Educate clients on preventive care and hospital services to ensure optimal pet care.

Responsibilities

• Greet clients and answer phones with a positive attitude.
• Maintain and update client records and appointment schedules.
• Handle payments and coordinate with veterinary staff for seamless care.
• Foster a compassionate and empathetic environment for clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Flexible schedule

Tools

Veterinary software

Job description

At Quioccasin Veterinary Hospital, we believe in supporting every member of our team so you can do your best work while delivering exceptional small animal care. Our commitment to excellence is reflected in our status as an AAHA-Accredited practice, a designation that assures you we meet the highest standards of veterinary medicine. This dedication is further recognized by our community, which has given us an excellent 4.8-star Google rating. If you are seeking a supportive culture where superior patient outcomes are the daily standard, this is the environment built for you.As part of a robust network of hospitals, Quioccasin Veterinary Hospital offers unparalleled stability and resources designed to help our teammates succeed in their long-term professional goals. We are committed to fostering your career growth through ongoing education programs, mentorship opportunities, and support for certifications. Whether you are aiming to become a credentialed technician or pursue a leadership role, we provide the pathway and financial support necessary to achieve those milestones. Joining our hospital means you are joining a culture dedicated to your development.Our AAHA accreditation means we adhere rigorously to protocols and advanced surgical and diagnostic standards in small animal practice. When complex cases arise, you benefit from internal access to specialty consultations within our network, allowing you to provide comprehensive, high-quality care without unnecessary referral friction. We equip our veterinarians and technicians with the tools, continuing education, and peer support required to practice advanced medicine confidently every single day.Located in Henrico, Virginia, you will find a vibrant community that offers an ideal blend of suburban comfort and access to the dynamic metropolitan resources of the Richmond area. Henrico is known for its excellent school systems, extensive park networks, and diverse dining and cultural scene. This location provides you with a superb quality of life, ensuring that when you step away from the hospital, you have ample opportunities for relaxation, recreation, and building a rewarding life in a centrally located and welcoming community.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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