Veterinary Receptionist

Hazel Dell Animal Hospital; Carmel (IN); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EAP

401k retirement

Life Insurance

Disability insurance

Discounted veterinary care

Teladoc access

Job summary

Hazel Dell Animal Hospital in Carmel, Indiana, is seeking a friendly receptionist to join our team. You will be the Director of First Impressions, managing a multi-line phone system, greeting clients with a warm, professional demeanor, and reflecting our commitment to compassionate care.

You will coordinate care by maintaining accurate records, scheduling appointments, and handling payments while supporting the veterinary team. We value teamwork, growth, and a positive, patient-focused culture.

Qualifications

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly and reflect compassionate care.
• Coordinate care: maintain accurate records, manage appointments, handle payments.
• Advocate for pet health: educate clients on preventive care and hospital services.
• Show compassion and empathy: be a calming presence for clients and treat each pet like your own.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure every pet gets the best care.
• Embody Compassion: provide a calming, respectful environment for clients and patients.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Tools

Vet software

Job description

At Hazel Dell Animal Hospital in beautiful Carmel, Indiana, our focus is on delivering exceptional, compassionate care for small animal patients. We are proud to be AAHA Accredited, reflecting our dedication to upholding the highest standards of veterinary medicine. The trust we have built within the community is evident in our excellent 4.9-star Google rating. When you join us, you are joining a mission-driven practice that prioritizes both patient care and the professional well-being of every person on the team. We are seeking dedicated veterinary professionals who are ready to integrate into a supportive environment where you can do your best work every day.Joining our practice means entering a supportive network committed to your professional development. We believe in providing every opportunity for our teammates to grow and succeed. If your goals include becoming a credentialed technician, moving into leadership roles, or pursuing specialized education, we have internal programs designed to help you achieve them. We foster a culture of continuing education and mentorship where continuity of care is paramount, ensuring all teammates feel supported and valued in their roles while advancing their skills and career trajectory.We maintain a high standard of medical excellence for our small animal patients. As an AAHA Accredited facility, you will be practicing gold-standard care supported by essential diagnostic tools, including in-house ultrasound capabilities. Furthermore, practicing within our larger support network means you will have immediate access to internal specialty consultations and rich educational resources, empowering you to handle complex cases with confidence. We equip our doctors and technicians with the tools and autonomy they need to ensure superior patient outcomes and practice quality, evidence-based medicine.

Carmel, Indiana, consistently ranks as one of the best places to live in the United States, offering an outstanding quality of life just north of Indianapolis. Known for its extensive trail networks, commitment to the arts, and vibrant community spirit, Carmel provides the perfect balance of professional opportunity and desirable suburban tranquility. When you are not caring for patients, you can explore the local culinary scene, enjoy the beautiful parks, and participate in a community deeply invested in its residents, making it a wonderful place to establish roots and truly enjoy life outside of the hospital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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