Veterinary Receptionist

Mission Pet Health; Reisterstown (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life Insurance

Disability insurance

Employee Assistance Program (EAP)

Discounted veterinary care

Job summary

Main Street Veterinary Hospital in Reisterstown, MD is seeking a friendly Front Desk Receptionist to join full-time, on-site. You'll manage calls, greet clients, and coordinate appointments while processing payments, fostering a caring environment for every patient and family.

We offer a comprehensive benefits package and opportunities for growth within a supportive, medically engaged team as you deliver modern veterinary medicine in a busy practice.

Qualifications

• Passion for providing excellent customer service and genuine love for animals.
• Exceptional communication skills with ability to manage stressful situations.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset; experience with veterinary software preferred.

Responsibilities

• Be the Director of First Impressions: manage multi-line phone, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: be a calm, respectful presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Tools

Veterinary software

Job description

Main Street Veterinary Hospital (Reisterstown)

Date Published

10-26-2026

Pay Class

Full-Time

Working Arrangement

On-site

Base Min.

$ 20

Base Max.

$ 23

Description & Requirements

Company Overview

Main Street Veterinary Hospital has proudly partnered with the Reisterstown, MD community since 1985, delivering comprehensive small animal care rooted in a mission of quality compassionate service. We are committed to treating every patient like our own, establishing long-term, trusting relationships with the families we serve. If you are seeking a supportive and medically engaged environment where you can do your best work every day, this is your opportunity to join a dedicated team.We understand that professional growth is paramount to veterinary medicine. As a teammate at Main Street Veterinary Hospital, you will join a culture dedicated to continuous learning and success. We prioritize clear communication and mutual support, ensuring that you have the tools and collaboration necessary to excel in your role. Whether you are focusing on expanding your technical skill set, pursuing advanced educational goals, or taking steps toward a leadership position, we are invested in helping every teammate achieve their career aspirations.Your focus here will be delivering comprehensive, modern medicine. Our services include robust wellness and preventative care, advanced surgical procedures, and in-house testing and diagnostics, positioning us as a full-service provider in Reisterstown. We are also proud to offer emergency care services to our clients, giving you direct exposure to varied and complex cases. Teammates benefit from access to professional development resources and internal consultations, guaranteeing that you always have the support needed to provide the highest standard of care.Main Street Veterinary Hospital is situated right in Reisterstown, Maryland. Located in the northwest region of Baltimore County, Reisterstown provides a well-established setting that offers convenience and strong community access. Joining our practice places you directly within this welcoming local area, allowing you to quickly become an integral part of the community fabric while enjoying the lifestyle of suburban Maryland.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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