Receptionist

Marina Hills Animal Hospital, LLC; Laguna Niguel (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employee Assistance Program (EAP)

401k retirement options

Life Insurance

Disability coverage

Job summary

Marina Hills Animal Hospital in Laguna Niguel, CA is seeking a friendly Receptionist to join our experienced team. You will manage a multi-line phone system, greet clients with warmth, and help coordinate scheduling and payments to keep the hospital running smoothly.

We value compassionate care, clear communication, and teamwork. You’ll work with veterinarians and staff to support pet wellness, educate clients on services, and help create a welcoming experience for every patient and family.

Qualifications

• Experience with customer service in a veterinary or healthcare setting is preferred.
• Excellent communication and client service skills are essential.
• Strong organizational abilities and multitasking in a fast-paced environment.
• Collaborative, team-first mindset with flexibility for scheduling.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain records, manage appointments, handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calm, respectful presence for clients and pets.

Skills

Customer service mindset

Communication skills

Organizational skills

Teamwork

Tools

Vet software

Job description

Marina Hills Animal Hospital invites you to join a supportive and dedicated team serving the beautiful Laguna Niguel community since 2002. Our mission is simple: to treat every pet like our own, partnering with clients for comprehensive small animal healthcare. The trust we have earned from our community is reflected in our excellent 4.7-star Google rating, demonstrating our commitment to quality service and communication. If you are ready to bring your passion for pet wellness, surgery, and advanced diagnostics to a practice where you can truly do your best work, this opportunity in Southern California is waiting for you.Joining our hospital means becoming part of a highly experienced team where collaboration is key. You will work alongside doctors who possess over 40 years of combined experience in small animal medicine, offering an invaluable knowledge base and mentorship opportunities. While we maintain a deeply local identity, we are supported by a commitment to your career development. This means you will have access to educational resources designed to help all teammates grow and succeed, whether you are pursuing credentialing as a technician or aiming for a leadership role. We prioritize a supportive environment where every teammate feels empowered to reach their professional goals.We pride ourselves on offering comprehensive, cutting-edge veterinary medicine, utilizing high-quality patient care and advanced technology. At Marina Hills Animal Hospital, you will be involved in complex case management spanning wellness and prevention, sophisticated testing and diagnostics, advanced care, and surgical procedures. We also offer urgent care services, ensuring you are constantly challenged and engaged across a full spectrum of small animal medicine. Our focus is always on providing the best possible veterinary medicine through high quality patient care and exceptional client communication.Located in the desirable community of Laguna Niguel, California, this area provides an incredible backdrop for your professional life. Laguna Niguel offers exceptional Southern California living, placing you near stunning coastal scenery and a wide array of recreational opportunities. Our convenient location ensures easy access to the best Orange County has to offer. You will find that establishing roots here allows for a fantastic work-life balance, giving you access to both a highly professional medical environment and the quintessential California lifestyle.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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