Veterinary Receptionist

River City Veterinary Hospital (Richmond); Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Job summary

River City Veterinary Hospital (Richmond) is hiring a front desk receptionist to manage phones, greet clients, and coordinate appointments in our Richmond, VA clinic. The role emphasizes compassionate client service, accurate medical record-keeping, and smooth financial transactions to keep the hospital running efficiently.

You will support pet wellness through client education, schedule management, and teamwork with veterinary staff.

Qualifications

• Excellent customer service and genuine love for animals.
• Strong communication skills and the ability to manage stressful situations with good judgment.
• Strong organizational skills to prioritize and multitask in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, uphold compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software experience

Flexible schedule (weekends/holidays)

Tools

PetPage by AllyDVM

Job description

River City Veterinary Hospital (Richmond)

Date Published

09-18-2026

Pay Class

Full-Time

Working Arrangement

On-site

Base Min.

$ 18

Base Max.

$ 20

Description & Requirements

Company Overview

River City Veterinary Hospital, proudly serving the Richmond area since 2014, is rooted in providing a collaborative, compassionate, and pro‑active healthcare experience for every patient. The community trust is evident—we hold an exceptional 4.9-star Google rating and have consistently been recognized as a top provider, earning Richmond Magazine’s Best Veterinary Hospital since 2019, Style Weekly’s Best Animal Hospital since 2016, and Virginia Living Magazine’s Best of Virginia since 2019. If you are seeking a practice where your medical dedication is recognized by both your teammates and the local pet owners you serve, this is where you can truly do your best work.As a future teammate at River City Veterinary Hospital, you will be joining a team recognized for its deep dedication to medicine and client empathy. The leadership here believes that easing the minds of concerned pet parents, especially in urgent situations, is as vital as the diagnosis itself. This commitment creates an environment built for professional growth. Though we maintain a local, personalized feel, joining us means you have access to broader programs designed to help all teammates achieve their career goals, whether you are pursuing credentialing as an LVT or moving toward a leadership role within the organization. We are focused on helping you succeed professionally.We focus intently on comprehensive veterinary services, including animal rescue initiatives and emergency medical topics, ensuring we handle the full spectrum of complex cases. We understand the urgency needed when a pet is not feeling well, providing both diagnosis and crucial emotional support. To streamline client communication and improve workflow efficiency, we utilize modern digital tools like PetPage by AllyDVM, allowing for seamless communication, appointment requests, and prescription refills, even outside of our regular office hours (M-F 7:30 AM – 6:00 PM, Saturday 8:00 AM – 1:00 PM). You will be fully supported by a dedicated team that prioritizes delivering pro‑active healthcare.Richmond, VA, known as River City, is a dynamic community offering rich history combined with modern vibrancy. Located conveniently on West Broad Street, our facility places you in the heart of a city renowned for its arts, diverse food scene, and extensive park systems bordering the James River. This location provides you with the perfect backdrop for a balanced life, allowing you to easily connect with the community you serve and enjoy ample opportunities for recreation and relaxation outside of the practice.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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