Veterinary Receptionist

Coventry Animal Hospital; Coventry (RI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Life Insurance

Disability coverage

Pet care discount

Teladoc access

EAP

Job summary

Coventry Animal Hospital is hiring a Client Service Representative (CSR) to join our busy, 7-doctor veterinary team. You will manage a multi-line phone system, greet clients warmly, and ensure every interaction reflects our compassionate care for pets.

We value excellent communication, a love for animals, and strong organization. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is required.

Qualifications

• The ideal candidate has excellent phone and in-person communication skills and a passion for animal care.
• A genuine love for animals and a focus on delivering outstanding customer service.
• Strong organizational skills with the ability to multitask in a fast-paced setting.
• Experience with veterinary software is preferred; willingness to learn is essential.
• Flexible schedule including some weekends and holidays is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients warmly.
• Ensure seamless care coordination: maintain appointment schedules and medical records.
• Handle financial transactions and assist with hospital operations.
• Educate clients on preventative care and available services to optimize patient outcomes.
• Provide a compassionate, empathetic presence for clients and their pets.

Skills

Phone skills

Customer service

Communication

Multitasking

Tools

Vet software

Job description

At Coventry Animal Hospital, we are dedicated to setting the highest standard of care for our patients and providing a supportive, collaborative culture for all of our teammates. The trust we have earned from the local pet community is reflected in our exceptional 4.8-star Google rating. This rating confirms the commitment our hospital has to compassionate and high-quality medical services. If you are looking for a place where you can truly focus on complex medicine while being appreciated for the vital work you do every day, this is your opportunity to do your best work alongside an experienced and highly rated team.Joining Coventry Animal Hospital means becoming part of a community that prioritizes your professional development. While we are locally known for our deep commitment to patient care, we are also part of a wider network that ensures all teammates have the resources required to succeed. We maintain a strong focus on education, offering programs designed to help you achieve your specific career goals, whether that means becoming a credentialed technician, moving into leadership, or mastering advanced veterinary techniques. You will find that internal specialty consultations are readily available, giving you expert guidance whenever you need to approach challenging medical cases.The core of Coventry Animal Hospital is the commitment to sophisticated and comprehensive medical care. As a teammate here, you will have the opportunity to regularly utilize advanced services including dedicated Surgery, professional Dentistry, high-level Ultrasound, and complex Internal Medicine cases. We ensure that our practitioners and technicians are equipped with the tools necessary to investigate and treat challenging diseases, allowing you to continually refine your skills and grow your knowledge base in cutting-edge veterinary practice.Coventry, Rhode Island, provides a wonderful balance of classic New England charm and accessible suburban living, making it an ideal place to establish roots. Located centrally within the state, you are just a short drive from the historic culture of Providence and the scenic coastal beauty of Narragansett Bay. This area offers excellent public spaces, quiet neighborhoods, and plenty of opportunities for outdoor recreation. If you are seeking a community where you can enjoy a high quality of life while maintaining access to all the advantages of the larger Northeast corridor, Coventry is a perfect home base for your next professional chapter.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

We are seeking an experienced, client-focused Client Service Representative (CSR) to join our busy, 7-doctor veterinary practice. Our hospital provides comprehensive veterinary care, including wellness visits, sick appointments, routine and emergency surgeries, dentals with dental radiographs, and procedures such as spays, neuters, mass removals, pyometra surgeries, foreign body removals, cystotomies, and amputations.

The ideal candidate has excellent phone and in-person communication skills, thrives in a fast-paced environment, and can efficiently manage a high volume of client interactions while providing compassionate, professional service to clients and their pets.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Previous veterinary receptionist experience is required.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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