Veterinary Receptionist

Mission Pet Health; Purcellville (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc 24/7 access to doctors

Job summary

Loudoun Veterinary Service, Inc. in Purcellville, VA seeks a friendly receptionist to join our small animal practice. You’ll manage a multi-line phone system, greet clients, maintain records, schedule appointments, and handle transactions with compassion.

We support your professional growth with internal consultations, AVMA-accredited technician programs, comprehensive benefits, and a network of 20,000+ veterinary professionals. Weekend availability is expected.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication under pressure with a calm manner.
• Strong organizational skills with multitasking in a fast-paced environment.
• Team player with the ability to work independently and with direction.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and other hospital services.
• Embody Compassion and Empathy: be a calming presence for clients, treat each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Vet software experience

Tools

Vet software

Job description

Loudoun Veterinary Service, Inc has been a trusted partner in pet healthcare since 1975, providing comprehensive small animal care and urgent services to the Purcellville, VA community. The commitment to quality shines through, reflected in the excellent 4.8-star Google rating. Here, you join a practice deeply rooted in the community, dedicated to treating every pet like their own. This is your opportunity to step into a supportive environment where you can do your best work and make a tangible difference in the lives of pets and their owners. Joining our organization means becoming part of a larger network built to support your professional goals. We understand that excellent medicine starts with exceptional teammates. You will find programs designed to help you succeed, whether you are aiming to become a credentialed veterinary technician, pursue specialty interests, or move into a leadership position. We prioritize educational opportunities and offer access to internal consultations with specialists, ensuring you always have the resources necessary to advance your skills and grow your career. At our state of the art facility in Purcellville, we provide a full spectrum of small animal medical services. We emphasize pet wellness and prevention while maintaining readiness for complex cases. Our known services include advanced care, testing and diagnostics, surgical procedures, and urgent care, ensuring we meet the full needs of our patients. We strive to maintain a facility that is clean, comfortable, and efficient, giving you the best environment to deliver high-quality medicine every day. Loudoun Veterinary Service, Inc is situated in Purcellville, VA, and serves the surrounding community with dedication and trust. While we prioritize high-quality veterinary medicine, we believe the quality of life outside the practice matters just as much. You will be working within a tight-knit community that has relied on our care for decades. We look forward to welcoming you to Purcellville and introducing you to the supportive environment that makes this practice a community cornerstone.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.