Receptionist

Mission Pet Health; Arlington (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Pet care discounts

Online discount platform

Teladoc access

Job summary

Mission Pet Health in Arlington, VA is hiring a Receptionist to be the Director of First Impressions on a multi-line phone system, greet clients with warmth, and help coordinate care. Join a national network and a locally rooted practice backed by comprehensive benefits.

You will maintain medical records, manage appointments, handle financial transactions, educate clients on preventive care, and support the hospital staff with empathy and teamwork.

Qualifications

• Excellent customer service mindset and love for animals.
• Strong communication and ability to handle stressful situations.
• Excellent organization and multitasking in a fast-paced environment.
• Team-player with ability to work independently.
• Veterinary experience preferred.
• Flexibility to work some weekends and holidays.

Responsibilities

• Direct multi-line phone system, greet clients professionally.
• Maintain medical records, manage appointments, process payments.
• Educate clients on preventive care and hospital services.
• Provide compassionate, empathetic patient care and support.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Veterinary experience

Flexible schedule

Tools

Veterinary software

Job description

We invite you to join Clarendon Animal Care North, a recognized pillar of veterinary excellence located in Arlington, VA. As an AAHA Accredited small animal hospital, our commitment to the highest standards of medical care is unwavering. The community reflects this trust, awarding us an exceptional 4.7-star Google rating based on their positive experiences. We are seeking dedicated teammates who are ready to immerse themselves in a culture built on integrity and professional growth, giving you the best environment to do your best work every single day. Joining our team means plugging into a supportive network dedicated to your personal career journey. We prioritize the continued education and advancement of all our teammates across all roles. Programs are in place to help you achieve ambitious goals, whether that means becoming a credentialed technician, advancing into a leadership role, or expanding your clinical skillset. We ensure that you have the robust resources and mentorship necessary to succeed professionally while practicing medicine in a collaborative and supportive atmosphere. At Clarendon Animal Care North, the quality of patient care drives every decision. While focusing on comprehensive small animal medicine, our connection to a broader network means that our veterinarians have streamlined access to internal specialty consultations and ongoing educational resources. This collaborative structure ensures that even the most complex cases receive expert attention and that our teammates benefit from continuous professional learning opportunities. We provide the structure necessary to practice high-quality, evidence-based medicine consistently, elevating the standard of care for every patient. Arlington, VA, offers a dynamic and exceptionally appealing setting for veterinary professionals seeking growth and community. Situated just across the Potomac River from Washington D.C., Arlington provides the ideal blend of urban accessibility and comfortable suburban living. Here, you will find excellent public transit, vibrant dining options, and access to some of the nation’s premier cultural and recreational opportunities. This sought-after community is not just a place to work; it is an ideal home base for ambitious professionals looking for growth, convenience, and a high quality of life.

At Mission Pet Health we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Veterinary experience is preferred.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.