Veterinary Receptionist

Mission Pet Health; Glen Allen (VA); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Discounted veterinary care for your as

Online discount platform

Teladoc access

Health, dental, & vision insurance

401k retirement options

Job summary

Mission Pet Health in Glen Allen, VA, is seeking a friendly receptionist to join our veterinary team. You will manage a multi-line phone system, greet clients warmly, and coordinate appointments to keep the hospital running smoothly.

We value compassionate care, strong communication, and organization. A flexible schedule including some weekends/holidays is required, with growth opportunities across our network and access to comprehensive benefits.

Qualifications

• A passion for providing excellent customer service and a love for animals.
• Exceptional communication skills to manage stressful situations with clients and teammates.
• Strong organizational skills to multitask in a fast-paced veterinary setting.
• Collaborative, team-first mindset with the ability to work independently when needed.
• Experience with veterinary software is preferred; candidates should have some weekend/holiday availability.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and ensure smooth hospital operations.
• Educate clients on preventive care and hospital services.
• Provide a calming, empathetic presence for clients and pets.

Skills

Customer service

Excellent communication

Organization

Teamwork

Veterinary software

Tools

Vet software

Job description

Welcome to Pouncey Tract Veterinary Hospital, a cornerstone of veterinary excellence serving Glen Allen and the greater Richmond area since 2006. We are dedicated to providing the highest level of comprehensive small animal medicine while treating every pet like our own. Our deep commitment to outstanding service and patient care is clearly reflected in our excellent 4.9-star Google rating, demonstrating strong community trust in our work. If you are seeking a stable and established practice where you can truly do your best work alongside collaborative teammates, this is a remarkable opportunity for you. We understand that being part of a successful medical team requires robust support and a clear path for professional development. As part of a network that deeply values your growth, you will find programs specifically designed to help teammates succeed, whether you are pursuing further certifications or aiming for a leadership role. Our culture prioritizes continuous education and strong teamwork, ensuring you always have the necessary resources and mentorship needed to achieve your career goals alongside our established team of dedicated veterinarians. At Pouncey Tract Veterinary Hospital, you will practice progressive medicine supported by exceptional facilities. Our full-service hospital offers comprehensive services spanning Wellness & Prevention, Advanced Care, Surgical Procedures, and Urgent Care, backed by essential diagnostic tools. The facility is fully equipped with an in-house digital x-ray system, a well-stocked pharmacy, and a dedicated, in-hospital surgery suite. We also maintain a closely supervised hospitalization and intensive care area, allowing you to provide focused, high-quality care for every patient, from routine procedures to complex surgical cases. Glen Allen, VA, offers an ideal blend of suburban comfort and immediate access to the dynamic culture of the greater Richmond area. You will find yourself in a stable community known for its quality of life, yet only minutes away from the historical landmarks, diverse dining options, and recreational opportunities that RVA is celebrated for. This location provides you the perfect opportunity to enjoy a professionally fulfilling career without sacrificing the excitement and amenities of a major East Coast metropolitan hub.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.