Receptionist

Mission Pet Health; Leesburg (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted pet care for employees

Teladoc access

401(k) retirement plan

Life & Disability insurance

Medical, Dental, Vision insurance

Educational assistance for AVMA‑accred

Career growth opportunities

Access to nationwide veterinary peers

Employee discounts platform

Job summary

Old Mill Veterinary Hospital in Leesburg, VA is seeking a friendly receptionist to join our AAHA-accredited team. You will manage a multi-line phone system, greet clients, and support smooth clinic operations with accurate records and financial transactions.

The role emphasizes client communication, appointment coordination, and education on preventative care, all while maintaining compassion and professionalism in a fast-paced veterinary setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Experience with veterinary software preferred.
• Flexible schedule including weekends/holidays required.

Responsibilities

• Manage a multi-line phone system, greet clients warmly, and reflect compassionate care in every interaction.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Educate clients on preventative care and hospital services to support pet wellbeing.
• Be a calm, empathetic presence and treat every pet like your own.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Veterinary software

Flexible schedule

Job description

At Old Mill Veterinary Hospital, we believe in supporting our teammates as much as we support our patients. Located in historic Leesburg, Virginia, we are proud to be an AAHA Accredited Small Animal practice, reflecting our unwavering commitment to the highest standards of medical care. This commitment is deeply recognized by our community, giving us an excellent 4.8-star Google rating. We are seeking talented professionals who are passionate about delivering top-tier medicine and building lasting client relationships. This is where you can truly do your best work alongside dedicated, highly respected teammates. When you join Old Mill Veterinary Hospital, you become part of a supportive network dedicated to helping you achieve your professional goals. We recognize that career growth is essential, and we foster a culture of continuing education and advancement for all teammates. Whether you are aiming to become a credentialed technician or looking to step into leadership, programs are in place to help you reach the next stage of your career journey. We are committed to ensuring every teammate feels supported, valued, and equipped to succeed in a demanding but profoundly rewarding field. As an AAHA Accredited Small Animal hospital, we maintain rigorous standards across all medical operations. We prioritize providing state‑of‑the‑art care, and as part of a larger network, you will have immediate access to internal specialty consultations and mentorship opportunities designed to enhance your clinical skills rapidly. Our focus is on comprehensive medical diagnostics and treatments, ensuring we can handle complex cases efficiently and compassionately. If you value practicing high‑quality, modern veterinary medicine supported by a robust organizational structure, this is the environment built for you. Leesburg, Virginia, offers the perfect blend of historic charm and modern convenience. Located in desirable Loudoun County, the area provides a high quality of life with excellent schools, beautiful historic sites, and easy access to award‑winning wine country. You will find yourself working in a thriving suburban community that strongly values quality veterinary care while also enjoying a vibrant downtown scene featuring unique shops and diverse dining options. If you are seeking a location where you can succeed professionally while establishing deep community roots in a beautiful setting, Leesburg is ready to welcome you.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.