Veterinary Receptionist

veterinarypracticepartners; Port Saint Lucie (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Live with Grace Animal Hospital in Port St. Lucie, FL is seeking a Full-Time Veterinary Receptionist who warmly welcomes clients and pets, manages check-in/out, schedules appointments, and handles payments.

This role acts as the friendly first and last impression, supporting Fear Free care and smooth hospital flow. You will work with the medical team to relay treatment updates, assist with client education, maintain records in the ezyVet system, and help with front desk duties while upholding

Qualifications

• 1+ year of experience in veterinary, healthcare, or customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Greet clients and manage check-in/check-out with accurate billing.
• Answer phones and emails promptly with professional demeanor.
• Schedule and confirm appointments to optimize daily workflow.
• Maintain client and patient records in ezyVet.
• Coordinate communication between medical team and clients.
• Process prescription refills and record transfers.
• Maintain lobby cleanliness and a calm, spa-like environment.
• Support front desk inventory and hospital protocols.

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

ezyVet

Job description

Live with Grace Animal Hospital

Veterinary Receptionist (Full-Time)

Port St. Lucie, FL | Tradition

Position Summary

Welcome with warmth. Communicate with clarity. Support with grace.

The Receptionist is the first and last impression of Live with Grace Animal Hospital, setting the tone for every visit and phone call. This role is ideal for someone who thrives in a client-centered, fast-paced environment and takes pride in creating calm, positive experiences for pets and their people.

Receptionists are central to the hospital's success, connecting clients with our medical team, managing appointments and communications, and ensuring each interaction reflects our mission: Fear Free care for pets and their people. This position plays a vital part in supporting hospital flow, fostering trust, and maintaining a seamless connection between front-of-house service and clinical excellence.

Core Responsibilities

Client Experience & Communication

• Greet every client and pet with warmth, professionalism, and compassion, creating a calm and welcoming environment.
• Manage the check-in and check-out process, ensuring accurate billing and efficient client flow.
• Answer phones and emails promptly, providing accurate information, directing calls appropriately, and maintaining a friendly, professional demeanor.
• Schedule and confirm appointments to optimize the daily workflow of the hospital.
• Communicate clearly with clients about wait times, next steps, and treatment updates.
• Process payments, deposits, and financial transactions accurately and securely.
• Assist with client education, reinforcing doctor or technician instructions and offering resources in alignment with Fear Free principles.
• Handle client concerns or questions with empathy and professionalism, escalating when appropriate.

Administrative & Operational Support

• Maintain accurate client and patient records in the hospital's practice management system (ezyVet).
• Prepare patient files, consent forms, and documentation for upcoming appointments and procedures.
• Coordinate communication between the medical team and clients to ensure smooth hand-offs.
• Manage prescription refill requests, record transfers, and follow-up communications.
• Maintain lobby cleanliness, scent control, and organization to ensure a calm, spa-like experience.
• Support inventory needs at the front desk, including retail displays, handouts, and forms.
• Adhere to hospital protocols, confidentiality standards, and infection-control procedures.

Team Collaboration & Hospital Flow

• Partner with veterinarians, technicians, and assistants to maintain seamless coordination between front and back of house.
• Participate in team meetings, daily huddles, and training sessions to promote communication and consistency.
• Model positivity, professionalism, and emotional intelligence, especially under pressure.
• Contribute ideas that enhance workflow efficiency, client experience, and hospital culture.

Training & Career Development

At Live with Grace, your growth matters as much as your work. As a Receptionist, you'll receive:

• Structured onboarding and hands-on mentorship focused on Fear Free client interactions and communication excellence.
• Ongoing training in veterinary terminology, scheduling protocols, and patient care coordination.
• Opportunities to advance into full-time Receptionist as the practice grows.
• Support for Fear Free and other professional certifications sponsored by the hospital.

Qualifications

• 1+ year of experience in a veterinary, healthcare, or customer service role preferred.
• Exceptional communication and interpersonal skills, with a calm, compassionate approach to clients and pets.
• Strong multitasking, organizational, and problem-s... (/omitted for brevity)

Physical Requirements

Ability to stand, sit, or walk for extended periods during shifts.

Must be able to lift up to 30 lbs. and assist with occasional pet handling at the front desk

Capable of maintaining focus in a dynamic environment with frequent interruptions.

Company Overview

At Live with Grace Animal Hospital, our mission is to deliver compassionate, high-quality veterinary care that supports pets and their people through every stage of life. We believe pets are family and we are dedicated to treating each patient and client with kindness, respect, and personalized attention. Our team values clear communication, continued learning, and pr