Veterinary Receptionist

Vetpartners; Pleasant Valley Township (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary practice is hiring a full-time or part-time veterinary receptionist. This role is crucial for creating a welcoming environment for clients, handling appointments, and ensuring excellent customer service. Ideal candidates will have prior experience in a veterinary or medical office setting and possess strong organizational abilities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Employee Pet Discount

Paid Time Off

Qualifications

• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete appointment sign-in.
• Handle payments and schedule future appointments.
• Answer calls for appointments and inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Education

Experience as veterinary receptionist or medical office assistant

Job description

Maplewood Veterinary Center is hiring a full-time or part-time veterinary receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve for full-time employees—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off for full-time employees. Take the time you need to recharge

Salary:$16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday - Friday availability 7:15 am to 5:15 pm

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Maplewood Veterinary Center

We strive to provide compassionate care with a focus on preventative and wellness care. We recognize the significance of the special God-given human-animal bond and its value to the health of our community, and we are committed to providing a friendly and welcoming environment that enhances that bond. Visit us at https://www.maplewood.vet/ to learn more!

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