Remote Non-Credentialed Veterinary Support Staff

SafetyCall International; United States; Remote; USD 37,000 - 40,000; Full time

Job summary

SafetyCall International is seeking a Non-Credentialed Veterinary Support Staff member for their Pet Poison Helpline. Ideal candidates have at least 3 years of veterinary clinic experience, can handle high-pressure situations, and are ready to support pet owners during difficult times. Shifts include alternative weekend options, ensuring flexibility and competitive pay alongside excellent benefits.

Benefits

Medical, dental, and vision insurance

401K with match

Paid time off and holidays

CE and license reimbursement

Incentive programs

Qualifications

• 3+ years experience in a veterinary clinic/hospital.
• Ability to work varying shifts and under pressure.
• Experience with medical emergency situations preferred.

Responsibilities

• Respond to calls regarding toxic exposures and provide medical advice.
• Document cases accurately in electronic records.
• Manage stressful calls and maintain empathy.

Skills

Customer service orientation

Verbal communication

Written communication

Attention to detail

Time management

Tools

Microsoft Office

Common computer software

Job description

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Remote Non-Credentialed Veterinary Support Staff

Non-Credentialed Veterinary Support Staff are assigned to different service lines based on our company needs and the applicant's background/experience. Below you will find information on the different service lines and positions we're currently hiring for, as well as information about schedules, training, and pay ranges. Please review and select which position you are most interested in when completing the application.

Pet Poison Helpline (PPH) Representative I, Job Description:

The PPH Representative is responsible for responding to incoming cases on Pet Poison Helpline and our animal nurse lines via telephone and chat regarding potential toxic exposures, poisonings, and other adverse events or general care inquiries from pet owners. PPH Reps take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. PPH Reps document each case in an electronic record and follow up as necessary to ensure the well-being of the animals. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. PPH Reps must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Schedule:

Weekend only shift- 2-4 weekends a month, both Saturday and Sunday:

Option 1:

Mid Shift, choice between 8.5 or 10.5 hour shifts which includes a 30 minute unpaid break

• Shifts will be scheduled between the hours of 10am-10:30pm CST. Scheduled start and end times will vary within that range.
• This includes any holidays that fall on scheduled weekend shifts
• Includes full-time, 40 hours/week training for 4 weeks
• Eligible for the weekend shift differential as described in the pay/benefits section.

Float Shift, choice between 8.5 or 10.5 hour shifts which includes a 30 minute unpaid break.

• Shifts will be between the hours of 5am-2:30am CST. Scheduled start and ends times will vary within that range.
• This includes any holidays that fall on scheduled weekend shifts
• Includes full-time, 40 hours/week training for 4 weeks
• Eligible for a $3/hr float shift differential plus the weekend shift differential as described in the pay/benefits section.

Option 2:

Every weekend shift, both Saturday and Sunday:

Evening Shift

• 5 hour shifts scheduled between the hours of 4pm-11pm CST. Scheduled start and ends times will vary within that range.
• This includes any holidays that fall on scheduled weekend shifts
• Includes full-time, 40 hours/week training for 4 weeks
• Eligible for a $3/hr every weekend shift differential plus the weekend shift differential as described in the pay/benefits section.

Training Requirements for all positions/shifts:
Full-time and Part-time candidates must be able to commit to a 4-week (6-weeks for the Overnight Veterinary Technicians), full time, paid, remote training process up front. Training schedules are determined in advance and may include daytime/evening hours as well as weekends. Currently, we are unable to work with any scheduling conflicts during the training process. After training is complete the shift you are hired for will begin.

Required Experience, Skills, Knowledge and Abilities:

• At least 3 years experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant. For some positions, emergency experience is also preferred.
• Ability to work varying shifts including days, evenings, weekends and holidays.
• Ability to maintain active licensure, if applicable.
• Above average proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
• Verbal and written communication that is clear, concise, accurate, professional, empathetic, and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
• Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
• Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to gather and analyze complex or diverse information.
• Customer service focused attitude and behavior.
• Maintain confidentiality of clients’ products, procedures, and case detail as well as SCI’s operating procedures.
• Remote employees must be able to meet and maintain IT requirements following SCI policies.

Remote Agent Requirement:
Details on internet requirements for remote employment can be found on our careers page. In addition, employees must also have a space that allows them to work without interruptions or distractions, and must not have any other responsibilities during the time they are working such as caring for animals or dependents.

• The starting base rate of pay is between $18-$19/hour. Shift differentials are applied on top of the base rate if applicable.
• Employees who work weekend phone shifts between the hours of 12am CST on Saturday through 4am CST on Monday will receive an additional $5/hour differential on top of their base rate and any other differentials that they have.
• Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
• We also have many fantastic benefits including medical, dental, vision, life, pet and other supplemental insurance options, 401K with match, paid time off, paid holidays, company paid life, short- & long-term disability insurance, CE & license reimbursement, incentive programs, and more!

Application Follow-up:
Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.