Veterinary Receptionist

Advanced Animal Hospital Group; Philadelphia (Philadelphia County); On-site; Part time

Job summary

Join a dynamic team at a well-established veterinary hospital as a Veterinary Receptionist, where your role is crucial in creating a welcoming atmosphere for clients and their pets. This part-time position offers the chance to engage with pet owners, manage appointments, and support the veterinary team in delivering exceptional care. With a focus on collaboration and compassion, you’ll thrive in a supportive environment that values your contributions. If you have a passion for animal care and possess strong communication skills, this opportunity is perfect for you to make a meaningful impact in the lives of pets and their families.

Benefits

Competitive compensation

Medical, dental, and vision coverage

401K plan with company match

Opportunities for growth and advancement

Supportive team environment

Qualifications

• Must have exceptional client service and communication skills.
• Ability to handle payment and financial issues effectively.

Responsibilities

• Greet clients and pets, providing a friendly and positive experience.
• Answer phones and handle client inquiries professionally.
• Schedule appointments and manage medical records accurately.

Skills

Exceptional phone etiquette

Strong multi-tasking abilities

Attention to detail

Proficient computer skills

Team-oriented mindset

Ability to thrive under pressure

Education

High school diploma or equivalent

Tools

Multi-line phone system

Computer software for scheduling and records

Job description

Overview

Society Hill Veterinary Hospital has an opportunity for a Veterinary Receptionist to join our team!

Society Hill Veterinary Hospital has been located on the corner of Second and Lombard Streets since 1969 and AAHA accredited since 1989. Here at the Hill, we understand the role that your companion has in your and your family’s lives. Our goal is to help provide you with the health care and preventive care support your companion deserves and needs throughout their lifetime. As pet owners ourselves, we understand that we have the responsibility to provide you the most current medical services available and direct you when your companion needs advanced care. We are grateful to our long-term clients and welcome new clients daily allowing us to continue serving those 4-legged friends in our community.

Location: 501 S. 2nd Street, Philadelphia, PA 19147

Shift Details: This is a part-time position (under 30 hours a week), working Monday thru Saturday

Compensation: $16.00 - $18.00/hour (based on experience)

What We're Looking For:

• Exceptional phone etiquette
• Strong multi-tasking abilities
• Efficiency with a keen attention to detail
• Proficient computer skills
• Team-oriented mindset
• Ability to thrive under pressure

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match

Job Summary:

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.