Veterinary Receptionist

Veterinary Practice Partners; Oklahoma City (OK); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Job summary

Warwick Animal Hospital in Oklahoma City is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a broad range of interactions, including emotionally sensitive situations.

The role requires experience managing high-volume front desk operations, calm composure under pressure, and a commitment to delivering high-quality customer service in a clinical setting.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Front desk experience

Communication skills

Emotional resilience

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Warwick Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $13.00-$15.00 dependent on skills and experience

Schedule: Monday-Friday 7AM to 6PM, Saturdays 7AM to 12PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting
• Experience with veterinary practice management software; Cornerstone,Avimark,ImproMed,eVetPractice, orezyVetpreferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Warwick Animal hospital

Warwick Animal Hospitalis a well-established, full-service, small animal veterinary hospital providing comprehensive medical,surgical anddental care . We have fourdoctors available to examine your pet and answer your questions. We also have a largesupport staff that includes veterinary technicians, receptionists, kennel technicians, and three groomers available.
We provide a broad spectrum of diagnostic procedures throughin-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. The facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area, and indoorboarding kennels with outdoor walking areas.
At Warwick Animal Hospital we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.

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