Veterinary Receptionist

Animal Clinic Northview, Inc.; North Ridgeville, Northern (OH, KY); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with match

PTO

CE allowance

License renewal reimbursement

Pet care discounts

Pet food discounts

Uniform allowance

Job summary

Animal Clinic Northview, Inc. in North Ridgeville, OH is seeking a Veterinary Receptionist to greet clients, manage scheduling, and support front-desk operations in a busy animal hospital.

The role emphasizes delivering exceptional client service, coordinating appointments, and maintaining accurate medical records and payments, with opportunities to cross-train across reception areas to support the team.

Qualifications

• Customer service experience in front-desk or similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Attention to detail during recordkeeping and scheduling.
• Experience with medical records or billing is a plus.
• Collaborative team player with a positive attitude.

Responsibilities

• Deliver an exceptional client and patient experience through front-of-house and reception support.
• Welcome clients and patients, provide outstanding service, and create a positive first impression.
• Support patient flow by preparing exam rooms, collecting information, and assisting with admissions/discharges.
• Perform reception and administrative duties including scheduling, document processing, and medical records upkeep.
• Assist with billing and payments, ensuring accuracy in transactions.
• Coordinate medication pickups, admissions, and other client service needs.
• Maintain clean, organized lobby, exam rooms, and reception areas.
• Respond calmly in fast-paced or urgent situations.
• Cross-train across reception functions to support hospital operations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Records management

Teamwork

Job description

Start your career with Animal Clinic Northview and give the most comprehensive, compassionate care possible. Welcome to our animal hospital in North Ridgeville, OH.

Veterinary Receptionist — Animal Clinic Northview

North Ridgeville, OH | Full-Time

Schedule & Pay

• Monday-Friday, 1:00 PM-9:30 PM with rotating Saturdays (7:30 AM-4:00 PM)
• $15.00/hour + shift differential pay for Saturday shift at $22.95/hour

Why Animal Clinic Northview

• Medical/Dental/Vision
• 401k with match
• PTO
• CE allowance
• License renewal reimbursement
• Pet care discounts
• Pet food discounts
• Uniform allowance
• 90-day review & annual performance reviews

Our Veterinary Receptionists play a vital role in the client experience and may support multiple areas of the department, including patient flow, client greeter/front desk duties, and billing functions. Team members are cross-trained to provide flexible support throughout the hospital based on business needs and individual strengths.

What You'll Do

• Deliver an exceptional client and patient experience through a variety of front-of-house and reception support functions
• Welcome clients and patients, provide outstanding customer service, and help create a positive first impression of the hospital
• Support patient flow by preparing exam rooms, obtaining patient weights, collecting appointment information, and assisting with admissions and discharges
• Perform reception and administrative duties, including scheduling support, document processing, medical record maintenance, and communication with clients and team members
• Assist with billing and payment-related activities, ensuring accuracy and efficiency in financial transactions
• Coordinate medication pickups, surgery admissions, and other client service needs
• Maintain clean, organized, and professional lobby, exam room, and reception areas
• Respond calmly and efficiently in fast-paced, urgent, or emergency situations
• Cross-train across multiple reception functions, including client greeter, billing, and patient flow responsibilities, to support hospital operations and team success
• Collaborate with doctors, technicians, and fellow team members to provide seamless care and service

What You Bring

• Strong customer service skills and a friendly, professional, and welcoming demeanor
• Excellent communication, organization, and attention-to-detail skills
• Ability to multitask and prioritize effectively in a fast-paced veterinary environment
• Comfort working with clients, handling administrative tasks, and learning multiple reception functions
• Aptitude for accurate recordkeeping, data entry, and financial transactions
• Compassion for patients and clients, with a commitment to delivering exceptional service
• Ability to safely handle and restrain pets with appropriate assistance when needed
• Reliable attendance and flexibility to work evenings, weekends, and holidays as required
• A positive attitude and commitment to teamwork, collaboration, and continuous learning

Ready to take the next step? We'd love to meet you.

Animal Clinic Northview /COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.