Veterinary Receptionist

Abqpetcarehospital; Naperville (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

National Veterinary Associates (NVA) is seeking a frontline client services role to greet clients, respond to questions, process patients, and handle payments. You will answer phones, screen for service needs, and schedule appointments.

Duties include mail/e-mail handling, waiting area monitoring, and maintaining client data in practice management software. At least 1 year of related experience is required.

Qualifications

• Minimum of 1 year of related experience required.
• Strong communication and client service skills are essential.

Responsibilities

• Greet clients and respond to questions; assist with incoming and outgoing patients.
• Process payments and handle transactions accurately.
• Answer calls, screen for service needs, and schedule appointments.
• Manage incoming/outgoing mail and e-mail; monitor the waiting area for cleanliness.
• Document and maintain client information in practice management software.
• Escalate complex matters to senior staff as needed.

Skills

Customer service

Phone screening

Scheduling appointments

Data entry

Tools

Practice management software

Job description

Provides an excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, including answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors the client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year of related experience required.

• Compensation
  • Hourly rate $17.00 - $23.00
• Available benefits for full-time employees
  • Medical, Vision, Dental insurance
  • 401(k)
  • Health Savings Account
  • Paid time off
  • Employee discounts
• Available benefits for part-time employees
  • 401 (k)
  • Paid time off
  • Employee discounts

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.