Veterinary Receptionist

Advanced Animal Hospital Group; Milwaukee (WI); On-site; Full time

Job summary

A leading animal care provider in Milwaukee seeks a warm and organized Veterinary Receptionist. This full-time position involves greeting clients, managing appointments, and ensuring outstanding customer service. Join a supportive team that values collaboration and compassion, with opportunities for advancement.

Benefits

Competitive compensation package

Medical, dental, and vision coverage

401K plan with company match

Opportunities for growth and advancement

Qualifications

• Experience in a veterinary or medical setting is a plus, but not required.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions.

Responsibilities

• Greet clients and their pets with a smile.
• Schedule appointments and manage patient records.
• Answer phones and assist with client questions.

Skills

Customer service

Communication

Multitasking

Education

Knowledge of veterinary terminology

Job description

Overview

St. Francis Animal Hospital: Passion for Pets, Compassion for People

St. Francis Animal Hospital has an opportunity for a

Veterinary Receptionist to join our team!

Are you passionate about delivering exceptional customer service?
Do you love working with people and making a difference in their day?

We’re looking for a warm, friendly, and organized Veterinary Receptionist to join our client-focused team!

Location: 3860 S. Howell, Milwaukee, WI 53207

Clinic Hours: This is a Full-Time position (30+ hours/week).

Pay Range: $16.00-$18.00/hour (based on experience)

What We’re Looking For:
A people-person with a passion for customer service
Strong communication and multitasking skills
A team player who thrives in a fast-paced environment
Experience in a veterinary or medical setting is a plus, but not required

What You’ll Do:
Greet clients and their pets with a smile
Schedule appointments and manage patient records
Answer phones and assist with client questions
Process payments and invoices
Support a positive, professional front desk experience

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Join our caring, collaborative team in a modern facility where every day is an opportunity to make someone feel welcome and supported—two- and four-legged alike!

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.