Veterinary Receptionist

Veterinary Practice Partners; Suffolk (VA); On-site; Full time

Job summary

Caring Hands Suffolk seeks a full-time or part-time front-desk receptionist to be the first point of contact for clients visiting the veterinary center. In this role, you will handle appointments, manage payments, and ensure a welcoming environment for both clients and pets, all while receiving a comprehensive benefits package.

Benefits

Comprehensive benefits package

Paid time off

401(k) plan for full-time employees

Qualifications

• Customer service professional who excels in a fast-paced environment.
• Experience in a veterinary or medical office preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Greet clients and pets, handle appointment sign-ins, and confirm details.
• Manage payments, schedule future appointments, and answer client calls.
• Assist in maintaining cleanliness and organization in the office.

Skills

Organizational skills

Multitasking

Professional demeanor

Customer service

Education

Experience as a veterinary receptionist or medical office assistant

Job description

Caring Hands Suffolk is hiring a full-time or part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to create a better world for animals and the people who love them, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $16.00-$20.00 per hour dependent on experience

Schedule: Monday- Friday, Alternating Saturdays

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Suffolk

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

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