Veterinary Receptionist

Mission Pet Health; Melbourne (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your/©0

Teladoc 24/7 access to doctors

401(k) retirement options

Educational assistance for AVMA-accedt

Job summary

Mission Pet Health is seeking a friendly receptionist for Viera East Veterinary Center in Melbourne, FL. You will be the first point of contact for clients, manage appointments, handle payments, and support care teams in delivering compassionate small-animal and rehabilitation services.

The role emphasizes excellent communication, organization, and a caring approach to pets and their families. Opportunity to grow within a nationwide network and access to comprehensive benefits is provided.

Qualifications

• Customer service experience in a fast-paced environment.
• Excellent communication and organizational skills.
• Ability to manage a multi-line phone system and scheduling.
• Flexibility to work some weekends and holidays.

Responsibilities

• Manage multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and manage appointment schedules.
• Process financial transactions and support care coordination.
• Educate clients on preventive care and hospital services.

Job description

Viera East Veterinary Center is defined by its deep commitment to compassionate and high-quality patient care, a philosophy reflected in our outstanding 4.8-star Google rating. The community of Viera trusts us implicitly, and we are looking for dedicated professionals who share our mission to offer exceptional service to every pet and owner. If you are ready to join a supportive environment where you can immediately contribute to elevating the standard of small animal and rehabilitation care, this is your opportunity to do your best work. We understand that doing your best work requires continuous support and development. As part of a larger network of hospitals, you are never alone. This structure provides our teammates with access to robust internal continuing education programs designed to help you succeed, whether you are pursuing credentialing as a veterinary technician or seeking new leadership roles within the hospital. We prioritize career advancement and provide the resources necessary for every teammate to reach their professional goals. Viera East Veterinary Center is uniquely positioned to offer advanced care, particularly in the critical area of small animal rehabilitation. We encourage a collaborative approach to case management. Our affiliation ensures that our veterinarians have direct access to internal specialty consultations across various disciplines, empowering you to tackle complex cases with confidence. This focus on comprehensive, multi-modal treatment ensures that our patients receive the highest standard of tailored medical attention. Viera, Florida, offers an exceptional quality of life on the Space Coast. Known for its meticulously planned communities, abundance of parks, and accessibility to world-class beaches, Viera provides the ideal environment for a balanced life outside of work.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.