Veterinary Receptionist

Mission Pet Health; West Palm Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discounted veterinary care for your 4‑

Teladoc access

401k retirement options

Job summary

Shores Animal Clinic in West Palm Beach is seeking a friendly receptionist to join our long-established, full-service small animal practice. You will manage front-desk operations, greet clients, handle calls, schedule appointments, and process payments while supporting a client-centered environment.

We value compassionate care, clear communication, and reliability. A flexible schedule including some weekends/holidays is preferred to maintain our high standard of service and strong community ties.

Qualifications

• Excellent customer service orientation and a friendly demeanor.
• Strong communication skills, both verbal and written.
• Proven organizational abilities with attention to detail.
• Team-oriented mindset with ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with professionalism.
• Ensure seamless care coordination by maintaining medical records, scheduling, and handling payments.
• Educate clients on services and preventive care to support pet wellness.
• Provide a compassionate, empathetic presence for clients and pets.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Vet software

Tools

Vet software

Job description

You are invited to join Shores Animal Clinic, a long-established, full-service small animal practice located in beautiful West Palm Beach, FL. Since 1979, we have built deep community ties, proudly treating second and third-generation client pets. This legacy of trust is reflected in our exceptional 4.9-star Google rating, demonstrating the personalized and high-quality care our teammates deliver daily. If you are looking for a place where professional continuity and strong client connection drive medical outcomes, this is your opportunity to step into a respected and vital community role. We believe that happy teammates create the best possible outcomes. At Shores Animal Clinic, you will succeed alongside experienced professionals who are committed to stable, long-term patient relationships. We are focused on ensuring all our teammates can do their best work, which means supporting career goals, whether that involves pursuing additional credentialing or moving into leadership roles. Veterinarians have immediate access to a network of internal specialty consultations, ensuring you always have the guidance needed to diagnose complex cases and expand your expertise within the practice. Shores Animal Clinic offers comprehensive small animal medicine with a robust suite of services designed for continuous, high-level care. You will be utilizing Wellness & Prevention strategies, advanced Testing & Diagnostics, and a wide array of Surgical Procedures. Our commitment to the West Palm Beach community includes providing specialized Advanced Care and reliable Urgent Care services, allowing you to manage a diverse and challenging caseload. We treat our clients' pets like they are truly one of our family, which translates to a high standard of medical practice focused intensely on long-term pet wellness. West Palm Beach, Florida, offers a vibrant and sunny backdrop for your professional life. Here, you can balance your dedicated work with the quintessential South Florida lifestyle, enjoying year-round sunshine, easy access to pristine beaches, and world-class dining and cultural events. Relocating to this community means finding a perfect blend of tropical relaxation and professional opportunity, ensuring you have ample time outside of the clinic to recharge and enjoy the beautiful coastal scenery.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 \"Most Loved Workplace\", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.