Veterinary Receptionist

Catoctin-Veterinary-Clinic; Leesburg (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

Starbucks Fridays

Full benefits package

2 weekend shifts per month

Job summary

Catoctin Veterinary Clinic in Leesburg, VA is seeking an experienced Veterinary Receptionist to join our growing team. You’ll be the first friendly face clients meet, manage appointments, handle payments, and assist the team in delivering compassionate care to our patients.

We value teamwork, a positive attitude, and a dedication to patient care. The role offers a stable schedule, opportunities to grow, and a supportive hospital culture that makes work enjoyable.

Qualifications

• Minimum of 6 months job-related experience required.
• Positive attitude and strong teamwork skills
• Ability to multitask in a busy small animal hospital
• Compassion, professionalism, and dedication to patient care
• Value learning, growth, and collaboration

Responsibilities

• Providing excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, screens for service needs, and schedules appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.

Skills

Customer service

Teamwork

Multitasking

Professionalism

Compassion

Job description

Catoctin Veterinary Clinic, a long-standing small animal practice serving Leesburg and Loudoun County since 1978, is looking for an experienced Veterinary Receptionist to join our growing team. If you’re passionate about veterinary medicine, love working with animals, and want to be part of a supportive, dedicated, and fun hospital culture, we’d love to meet you!

Our clinic prides itself on teamwork, excellent patient care, and a culture where every person genuinely wants to be here. We’re excited to welcome the next great member of our team.

What We Offer:

• Competitive hourly rate: $18-22/hour based on experience
• Only 2 weekend shifts per month
• Starbucks Fridays!
• Full benefits package: medical, dental, vision, 401(k), PTO & more

What You’ll Do:

As a Veterinary Receptionist, you’ll play a key role in patient care and daily hospital operations, helping our team provide exceptional service to pets and clients.

You will be responsible for:

Providing excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

What We’re Looking For:

• Minimum of 6 months job-related experience required.
• A positive attitude and strong teamwork skills
• Ability to multitask in a busy small animal hospital
• Compassion, professionalism, and a dedication to patient care
• Someone who values learning, growth, and collaboration

If you’re an looking for a hospital with excellent culture, flexibility, growth opportunities, and meaningful work, Catoctin Veterinary Clinic is the place for you.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• - We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• - We may also contact you via text message from an identified NVA representative for recruiting-related communication
• - All job opportunities and applications are hosted on our official careers site: careers.nva.com
• - There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.