Client Services Representative

Swift Creek Animal Hospital & Pet Resort.; Virginia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Employee Pet Care Discounts

Job summary

Swift Creek Animal Hospital in Midlothian, VA is seeking a friendly Veterinary Receptionist to be the welcoming face of our team. You’ll greet clients and their pets, coordinate appointments, and handle payments with care.

If you enjoy a fast-paced setting, value teamwork, and want to help families and their animals, this full-time, in-person role offers hands-on training, supportive colleagues, and a chance to grow with a trusted veterinary practice.

Qualifications

• Compassionate, positive, and professional attitude.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Comfortable using computers and learning new software.
• Ability to stay calm and productive in a busy environment.
• Previous reception, customer service, or veterinary experience is a plus, but not required.

Responsibilities

• Greeting clients and pets with warmth and professionalism.
• Scheduling appointments and managing daily patient flow.
• Answering phones and assisting clients with questions and service needs.
• Processing payments and handling client transactions.
• Maintaining accurate patient and client records.
• Managing incoming and outgoing mail and email communications.
• Supporting the veterinary team with administrative tasks.
• Keeping the lobby and reception area welcoming, organized, and clean.

Skills

Compassionate attitude

Customer service

Multitasking

Computer skills

Calm under pressure

Vet reception experience

Job description

Do you love animals, enjoy helping people, and thrive in a fast-paced environment? At Swift Creek Animal Hospital, we're more than just a veterinary practice, we're a team of compassionate professionals dedicated to providing exceptional care to pets and outstanding service to the families who love them.

We're looking for an enthusiastic, friendly, and dependable Veterinary Receptionist to be the welcoming face of our hospital. If you're passionate about making a difference in the lives of pets and their owners, we'd love to meet you!

Why Join Swift Creek Animal Hospital?

At Swift Creek, you'll work alongside a supportive team that values collaboration, growth, and compassionate care. Whether you're an experienced veterinary receptionist or looking to start a career in veterinary medicine, we're willing to train the right person who brings a positive attitude and a love for animals.

What You'll Bring

• Compassionate, positive, and professional attitude
• Excellent communication and customer service skills
• Strong multitasking and organizational abilities
• Comfortable using computers and learning new software
• Ability to stay calm and productive in a busy environment
• Previous reception, customer service, or veterinary experience is a plus, but not required

What You'll Do

As a Veterinary Receptionist, you'll play a vital role in creating a positive experience for every client and pet who walks through our doors. Responsibilities include:

• Greeting clients and pets with warmth and professionalism
• Scheduling appointments and managing daily patient flow
• Answering phones and assisting clients with questions and service needs
• Processing payments and handling client transactions
• Maintaining accurate patient and client records
• Managing incoming and outgoing mail and email communications
• Supporting the veterinary team with administrative tasks
• Keeping the lobby and reception area welcoming, organized, and clean

Preferred Qualifications

• Knowledge of veterinary terminology is helpful
• Previous veterinary, kennel, boarding, or animal care experience is preferred
• Experience working with dogs and other companion animals
• Strong attention to detail and time-management skills
• Ability to build positive relationships with clients, pets, and team members

What We Offer

• 401(k) with Company Match
• Medical Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Employee Pet Care Discounts

Job Type: Full-Time
Work Location: In Person | Midlothian, VA

Every pet deserves exceptional care, and every team member deserves a workplace where they can grow, learn, and make a difference.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.