Veterinary Receptionist

Southern Veterinary Partners; Jacksonville Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate team at a well-established animal clinic dedicated to providing exceptional veterinary care. As a Receptionist, you'll play a vital role in managing client interactions, scheduling appointments, and maintaining accurate records. This position offers a supportive environment where your contributions will directly impact the well-being of pets and their owners. If you're passionate about animal care and thrive in a fast-paced setting, this opportunity is perfect for you. Embrace the chance to work with a dedicated team and make a difference in your community while enjoying a range of benefits and a collaborative atmosphere.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Programs

FREE Doctor Access 24/7 (Teladoc)

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative Work Environment

Qualifications

• Strong verbal and written communication skills are essential.
• Knowledge of veterinary medical terminology is preferred.

Responsibilities

• Schedule appointments and manage client communications.
• Maintain accurate client and pet records through hospital systems.
• Provide excellent customer service and educate clients on pet care.

Skills

Communication Skills

Organizational Skills

Customer Service

Critical Thinking

Veterinary Medical Terminology

Education

High School Diploma

Tools

Veterinary Software

Standard Office Equipment

Job description

Beaches Animal Clinic is located in Jacksonville Beach, Florida and has been serving the community since 1959. We are a 4 doctor, full-service animal hospital providing veterinary care to dogs and cats. We welcome pet patients in need of routine medical, surgical, and dental care, along with boarding and daycare services.

Here at Beaches, it is our mission to provide the most compassionate and competent care possible for our patients. Our doctors and support team will always be vigilant in staying current on the highest quality medicine and treatments available with an emphasis on exceptional client service. We strive to celebrate the human-animal bond and recognize its importance in society. To this end, our patients will always be treated as if they were our own pets, with dignity, compassion, and respect. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information, and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service and maintain an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets, and other teammates.
• Demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.

Minimum Requirements:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations.

Benefits:

• Pay range of $15.00-$16.00/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc - FREE doctor access 24/7.
• Discounted Veterinary Care.
• EAP (Employee Assistance Program).
• A large network of over 5,000 veterinary professionals who all share a common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).