Veterinary Receptionist

Alliance Animal Health; Herrin (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time for ALL

Paid Bereavement Program

Paid Parental Leave Program

Job summary

Central Hospital for Animals in Herrin, IL is seeking a receptionist to manage the front desk and client flow. You will greet clients, triage questions, answer calls and emails, schedule appointments, and process payments with empathy and professionalism.

The role requires a compassionate, calm, and organized individual who can multitask in a busy veterinary environment and communicate effectively with clients and team members. On-site work with opportunities for development and training.

Qualifications

• Experienced receptionist with at least 1 year veterinary experience preferred.
• Compassionate, calm, team player, multi-tasker and strong communicator.
• Highly organized and proficient with computer skills.
• Self-starter with desire to advance knowledge and skills.

Responsibilities

• Maintain the reception area and greet clients and patients, answering questions and triaging concerns.
• Answer calls or emails and direct to the appropriate party for resolution.
• Schedule appointments to maximize efficiency and daily flow.
• Check in/out clients and process payments; provide friendly emotional support as needed.

Skills

Veterinary receptionist experience

Excellent communication

Multitasking

Computer skills

Job description

Central Hospital for Animals’ Herrin location is the heart of comprehensive medical care in southern Illinois. We are a team of client-focused doctors bringing over two hundred years of quality experience to the table. We are an AAHA-accredited practice that has provided high-quality service to southern Illinois for over forty-five years. Central Hospital for Animal specializes in dentistry, preventative care, reproductive medicine, and exotic pets. Our facility is stocked with the latest innovations in animal health so we can deliver full laboratory and pharmacy service in-house. We utilize the latest equipment, providing digital radiology, ultrasound, CO2 laser, therapy laser, and twenty-four-hour emergency service. We are the leading referral site for orthopedic and joint repair, along with more involved surgeries; this enables us to get our clients the help they need efficiently. We do everything with the goal of giving the pets of Herrin and beyond happy, healthy lives!

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.