Veterinary Receptionist

Vetpracticepartners; Falls Church (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Onboarding & mentorship

Job summary

Caring Hands Merrifield is seeking a dedicated veterinary receptionist to join our team as a friendly front-desk ambassador. You will welcome clients and patients, manage check-ins and appointment details, and coordinate with the veterinary staff to ensure smooth daily operations.

We emphasize composure under pressure, compassionate customer service, and a willingness to learn veterinary workflows and terminology.

Qualifications

• Minimum 1 year of front desk, receptionist, or customer service experience in medical/dental/veterinary settings.
• Strong verbal and written communication, active listening, and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and POS payments.
• Organizational skills, detail orientation, and ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office; able to learn new software and workflows.
• Reliable, punctual, professional; able to work independently and in a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, directing calls and inquiries about scheduling and services.
• Perform client check-out, including payment processing and scheduling future appointments.
• Provide composed, compassionate customer service to clients facing anxiety or difficult health news for their pet.
• Accurate data entry and organized records in the practice management system, following onboarding.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk

Receptionist

Customer service

Multi-line phone

Data entry

Payment processing

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Caring Hands Merrifield is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary: $17.00-$23.00 per hour dependent on skills and experience

Schedule: Monday- Friday 8AM-8PM, Every other Saturdays 8AM-4PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet) is considered a strong asset.

About Caring Hands Merrifield

At Caring Hands Animal Hospital, compassion and purpose are at the heart of everything we do. We provide transparent, personalized veterinary care, attracting a team of dedicated professionals who uphold our core values every day.

Our team leads with integrity, delivers reliable care, and supports one another—and you—with a true spirit of teamwork. We are committed to creating a welcoming environment where both pets and their owners feel valued, understood, and cared for.

We go above and beyond to accommodate the unique needs of every pet and client, fostering a strong sense of community within and beyond our hospitals. With shared values and a unified mission, we work together to make a meaningful difference in the lives of pets and their families.