Veterinary Receptionist

Newberlinvet; Coppell (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance their supportive veterinary team. This full-time role emphasizes exceptional client communication and a compassionate approach to animal care. Ideal candidates will enjoy a dynamic environment where their people skills can shine while maintaining a healthy work-life balance. With competitive compensation and a comprehensive benefits package, this position offers a unique opportunity to contribute to a caring community. If you are passionate about animal welfare and thrive in a fast-paced setting, this is the perfect role for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Supportive Team Environment

Opportunities for Growth

Qualifications

• Exceptional client service and communication skills are essential.
• Computer knowledge required, including keyboarding and email use.
• Ability to handle emotional situations with tact and respect.

Responsibilities

• Greet clients and pets with a positive attitude and provide solutions.
• Answer phones and manage client inquiries about animal care.
• Schedule appointments and maintain accurate medical records.

Skills

Customer Service

Veterinary Terminology

Computer Literacy

Multi-tasking

Client Communication

Job description

Overview

Riverchase Animal Hospital is looking for a full time experiencedCustomer Service Representativeto join our growing practice!Location: 1709 E. Beltline Rd Coppell, TX. 75019Shift Details: Full time (30+ hours a week)Compensation: $18 - $20/hr depending on experience

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

About Us:

Our ideal candidate would be a retired or senior tech who is looking to stay in the industry but work in a less physically demanding position (not on feet all day.) We need a friendly, caring, peppy person to assist our clients who enjoys building relationships with clients. Some wording options.

Experienced, reliable, and compassionate Veterinary Receptionist who excels in client communication and customer service? Are you an experienced Vet Assistant, Vet Technician or Patient Care Coordinator who possesses a solid background in animal veterinary care and is looking for an opportunity to continue educating clients but doesn't want to be on your feet all day? If yes, we want to hear from you if you’re ready to bring your dedication and people skills to a supportive and fast-paced veterinary team!

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.