Veterinary Receptionist

Vetpracticepartners; Centreville (VA); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Caring Hands Animal Hospital in Centreville, VA is seeking a dedicated Veterinary Receptionist to join our team. The role welcomes candidates with transferable experience from human medical/dental offices, urgent care clinics, or high-volume customer service, with comprehensive onboarding provided.

As a front desk team member, you will greet clients, manage appointments, handle payments, and support a calm, compassionate experience for clients and their pets.

Qualifications

• Minimum 1 year of front desk, receptionist, or customer service experience in medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong verbal and written communication skills; active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details professionally.
• Answer and manage a multi-line telephone system; direct calls and respond to scheduling and service inquiries.
• Process client check-out, payments, charges, and scheduling of future appointments.
• Provide composed, compassionate customer service to clients dealing with anxiety or distress regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Multi-line telephone

Data entry

Communication skills

Team player

Affinity for animals

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Caring Hands Animal Hospital in Centreville is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary:

$18.00 - $23.00 per hour but pay scale can go higher, determined by the candidate's skills, experience, and qualifications.

Schedule

30-40 hours per week, mix of morning and evening shifts, every other Saturday

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Caring Hands Centreville

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.