Veterinary Receptionist

Veterinary Practice Partners; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Onboarding and mentorship

Professional development

Employee pet discount

Job summary

West Side Pet Clinic in Buffalo, NY is seeking a dedicated, client-focused Veterinary Receptionist for a full-time role. You bring transferable experience from medical or hospitality settings and provide compassionate, professional service to clients and their pets.

We offer comprehensive benefits, PTO, a 401(k), onboarding, mentorship in veterinary workflows, and employee pet discounts. Schedule is 7:45 AM–5:00 PM, four days a week with no weekend hours.

Qualifications

• Minimum 1 year of front desk or reception experience in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong verbal and written communication, active listening, and conflict resolution skills.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing.

Responsibilities

• Greet and check in clients and patients at the front desk in a welcoming manner.
• Answer multi-line phone system and handle scheduling inquiries.
• Process payments and schedule future appointments.
• Support clients under stress with composure and empathy.
• Maintain accurate records in the practice management system.
• Coordinate with clinical staff to relay messages and manage daily operations.
• Keep reception and waiting area clean and orderly.

Skills

Front desk experience

Customer service

Phone etiquette

Data entry

Tools

Microsoft Office

PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)

Job description

West Side Pet Clinic is seeking a dedicated and client-focused full-time Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $17 - $18 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. 7:45 AM – 5:00 PM, four-day work week. No weekend hours!

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About West Side Pet Clinic

West Side Pet Clinic, established in 2014 in Buffalo, NY, provides high-quality, affordable wellness care for dogs and cats. We focus on preventative medicine, including physical exams, vaccinations, and treatment of common health concerns, while educating pet owners on proactive care. As an AAHA-accredited clinic, we’re committed to compassionate, accessible veterinary services that help pets thrive and support their families.

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