Veterinary Receptionist

Mission Pet Health; Birmingham (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401k and life insurance

Teladoc access

Job summary

Gasow Veterinary Hospital in Birmingham, Michigan, is seeking a dedicated receptionist to join our AAHA-accredited practice. You will manage a multi-line phone system, greet clients, coordinate appointments, and assist with financial transactions while delivering compassionate, team-focused care.

You will work in a high-quality, collaborative environment with access to internal specialty consultations and ongoing education.

Qualifications

• Experience in customer-facing roles within a veterinary setting is preferred.
• Excellent communication and organizational skills are essential.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services for the best care outcomes.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Vet software

Job description

Gasow Veterinary Hospital in beautiful Birmingham, Michigan, is seeking a dedicated professional like you to join our long-standing mission of excellence in small animal care. We are proud to be an AAHA Accredited practice, a distinction that reflects our commitment to the highest standards of veterinary medicine. This dedication to quality resonates deeply within our community, evidenced by our excellent 4.6-star Google rating. We believe that true success comes from a collaborative culture, and this opportunity is perfect for you to grow your career and achieve your professional goals alongside a highly respected team. As a part of our supportive network, we ensure all teammates have the resources needed to do their best work. You will find a culture where collaboration is paramount, and education is prioritized. We offer robust support for career advancement, whether you are aiming to become a credentialed technician, moving into leadership, or deepening your clinical expertise. Furthermore, our network provides veterinarians with access to internal specialty consultations, ensuring you always have expert guidance available to help you find the best outcomes for your patients. This commitment to your development guarantees you will succeed in a nurturing environment. At Gasow, we focus exclusively on providing comprehensive small animal care, utilizing modern diagnostic and treatment modalities. We are dedicated to delivering advanced care and ensuring every patient benefits from thorough and compassionate treatment protocols. Because we value continuous improvement, you will have access to the latest educational tools and equipment supported by our broader organization. Our clinical environment is structured to allow you to practice high-quality, evidence-based medicine, giving you the necessary time and resources to focus on complex cases and truly make a difference in the lives of the pets and families we serve. Birmingham, Michigan, offers a distinctive and appealing community lifestyle outside of the hospital. Known for its upscale atmosphere, walkable downtown, and vibrant arts scene, Birmingham provides an exceptional quality of life. You will find boutique shopping, excellent dining options, and beautiful parks right outside our doors. For those seeking cultural enrichment or recreational activities, the city’s proximity to Detroit also offers easy access to major metropolitan amenities without sacrificing the charm of a close-knit, highly engaged neighborhood. If you are looking for a place where professionalism meets premier living, Birmingham is an outstanding community to call home.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• We are open 7 days a week - weekdays 8 AM - 9A PM, Saturdays 9 AM - 4 PM, Sundays 9 AM - 7 PM. A flexible schedule is a must, including rotating nights and weekends and possible holidays.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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