Veterinary Receptionist

Southern Veterinary Partners; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary clinic in Austin seeks a Receptionist to provide exceptional customer service and manage client communications. The role involves scheduling appointments, maintaining records, and educating clients on pet health. Join a growing organization recognized as one of the 'Most Loved Workplaces' by Newsweek.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Experience with veterinary software is preferred.
• Strong communication skills and good judgment.
• Ability to manage multiple tasks in a calm manner.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Educate clients on preventative care and treatment options.

Skills

Organizational skills

Communication skills

Customer service

Critical thinking

Stress management

Tools

Veterinary software

Job description

At Crestview Veterinary Clinic on Airport Blvd, we provide top-quality veterinary care and urgent care to pets in our community.

Our staff treats you like family and each pet like our own. We are honored and proud to be a partner in your pet's healthcare team.

As pet owners ourselves, we believe that preventative care with wellness exams are the keys to your pet living a longer, healthier, and happier life.

As a full-service veterinary office, we offer state-of-the-art testing and diagnostics, an array of advanced care, routine and advanced surgical procedures, and many other services to provide your pet with the best possible care.

We welcome new patients to our office and look forward to meeting you and your pet.

As a Receptionist, you will:

• Receive and place calls to clients for scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, such as referral documentation and medical history.
• Assist clients by providing instructions, information, invoices, dispense prescriptions as per veterinarian’s instructions, and schedule future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the hospital's financial transactions, ensuring accurate balances and following cash handling procedures.
• Provide excellent customer service and communicate professionally.
• Educate clients on preventative care, pet health needs, treatment options, and hospital services.
• Maintain a positive attitude and show empathy toward clients and pets.
• Use standard office equipment and possess knowledge of veterinary terminology and procedures.
• Be flexible with schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Work independently and accept guidance on tasks.
• Demonstrate organizational skills and critical thinking.
• Possess strong communication skills, good judgment, and stress management abilities.

Compensation and benefits include:

• Pay range of $12.35-$20.90/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) for eligible positions.
• Educational assistance for veterinary technician programs.
• Free 24/7 doctor access via Teladoc.
• Discounted Veterinary Care.
• Employee Assistance Program (EAP).
• Opportunity to make an impact in your community and grow professionally.

Our organization has experienced remarkable growth, employing over 8,000 employees nationwide, and has received recognition as one of the "Most Loved Workplaces" by Newsweek in 2022, among other accolades.